Senior Product Marketing Manager, Customer Experience
Marketing, Media & Creative · Product Marketing
In short
We are seeking a Senior Product Marketing Manager to lead outbound marketing for the Dynamics 365 Customer Experience portfolio. This role involves managing major events like Microsoft Ignite, building customer advocacy, and executing go-to-market strategies through compelling content and cross-functional collaboration.
Responsibilities
- Lead Tier 1 and marquee event execution for Customer Experience.
- Own end-to-end event planning across messaging, sessions, demos, customer participation, content, amplification, and follow-through.
- Build and scale Customer Advocacy by identifying strategic customers, developing references and success stories, and activating customer voices.
- Drive Solution Play execution by translating portfolio priorities into cohesive outbound motions.
- Develop integrated outbound content across presentations, webinars, videos, web experiences, and campaign channels.
- Orchestrate cross-functional delivery with product, sales, field, web, campaigns, communications, and events teams.
- Measure and optimize execution using defined success metrics and program insights.
Requirements
- Master's Degree in Marketing, Computer Science, Business, or a related field AND 3+ years of experience in business, marketing, product marketing, or a related field.
- OR Bachelor's Degree in Marketing, Computer Science, Business, or a related field AND 5+ years of experience in business, marketing, product marketing, or a related field.
- OR equivalent experience.
- Experience marketing AI-driven, agentic, or enterprise business applications.
- Experience in CRM, customer experience, customer service, or contact center platforms.
- Experience delivering content and activation for large-scale events, developing customer references and advocacy stories, or supporting enterprise solution plays and seller enablement.
- Proven experience leading integrated outbound go-to-market programs for complex enterprise products or solutions.
- Excellent written and verbal communication skills.
- Tangible experience and examples of leveraging AI for content creation and go-to-market execution.
- Demonstrated ability to independently lead complex, high-visibility workstreams from strategy through execution.
- Experience influencing and aligning cross-functional teams without direct authority.
- Experience defining success measures, evaluating program performance, and using insights to optimize future execution.
Desired Qualifications
- Experience in CRM, customer experience, customer service, or contact center platforms, such as Dynamics 365, Salesforce, Zendesk, or HubSpot.
- Experience delivering content and activation for large-scale events, developing customer references and advocacy stories, or supporting enterprise solution plays and seller enablement.
- Proven experience leading integrated outbound go-to-market programs for complex enterprise products or solutions, such as Tier 1 or marquee events, customer advocacy initiatives, solution plays, launches, or multi-channel campaigns.
- Tangible experience and examples of leveraging AI for content creation and go-to-market execution.
- Demonstrated ability to independently lead complex, high-visibility workstreams from strategy through execution, managing multiple stakeholders, dependencies, priorities, and deadlines in fast-paced and ambiguous environments.
- Experience defining success measures, evaluating program performance, and using audience, customer, adoption, or business insights to optimize future execution.
Benefits
- Typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year.
- Specific work locations like San Francisco Bay area and New York City metropolitan area have a different base pay range of USD $137,600 - $222,600 per year.
- Certain roles may be eligible for benefits and other compensation.
#Product Marketing#Customer Experience#Events#Advocacy#Go-to-Market
Company
Microsoft
Job Posted
7 hours ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Senior
Locations
United States
Qualification
Master, Bachelor, No Formal Education
Applicants
Be an early applicant