Senior Process Associate
Technology, Data & Digital · Software & Web Development · Software Engineering · Data Analysis
In short
This role involves overseeing customer support operations, managing data efficiently, and driving workflow improvements. Responsibilities include resolving customer queries, troubleshooting issues, and ensuring high standards of data quality and interaction.
Responsibilities
- Direct the resolution of customer queries and issues via email or chat, ensuring swift and effective responses.
- Manage troubleshooting tasks, provide effective solutions, and escalate complex issues to higher levels of support.
- Evaluate operational workflows, identifying inefficiencies and suggesting enhancements for improvement.
- Ensure the quality and precision of processed data and customer interactions are maintained at the highest standards.
- Oversee the accurate entry, updating, and management of data across multiple systems and databases.
#customer support#data management#workflow improvements#troubleshooting#process enhancement#data quality#data entry
Company
HCLTech
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chennai, India
Applicants
Be an early applicant