Senior NOC Engineer

Technology, Data & Digital · IT Infrastructure & Security · DevOps

In short

As a Senior NOC Engineer, you will provide L1 support for incident resolution, event monitoring, and technical operations across various WAN technologies and products, including routers, switches, and firewalls. The role involves utilizing AIOps and automation tools to enhance operational efficiency and service reliability, with a requirement for participation in 24/7 rotational shifts.

Responsibilities

Provide L1 support for incident resolution, event monitoring and technical operations across wide area network (WAN) technologies and products.
Support network operations, perform initial investigations and facilitate timely incident resolution utilizing L2 and L3 networking protocols.
Apply understanding of cloud platforms such as GCP, AWS, Azure and IBM Cloud to support network performance, availability and reliability.
Implement ITIL incident, problem, and change management practices while adhering to defined service level agreements (SLAs) and operational procedures.
Participate in 24/7 rotational shifts.

Requirements

Minimum 5 years of experience in WAN network monitoring, NOC operations, or technical support roles.
Flexible in work approach and responsibilities, including participation in 24/7 rotational shifts.
Experience in Networking fundamentals, including the OSI model, TCP/IP, VLANs, subnetting, routing and switching and Palo Alto firewalls.
Understanding of WAN connectivity, VPNs, proxies, load balancers and network infrastructure components.
Ability to work independently, prioritize multiple tasks and make decisions within defined L1 support guidelines.
Adaptability to 24/7 rotational shifts and changing operational requirements.
Strong incident documentation, escalation and stakeholder management skills.

Desired Qualifications

Experience in event management, incident investigation, network troubleshooting and ITSM processes.
Exposure to AIOps platforms, automation tools, or scripting is desirable.
Basic understanding of AIOps concepts, including event correlation, alert deduplication, noise reduction, anomaly detection and predictive or proactive incident identification.

Benefits

Opportunity to work with AI and transform NOC operations.
Chance to develop capabilities in AIOps platforms, automation tools, or scripting.
Supportive and diverse work environment that champions inclusion and innovation.
Encouragement to apply even if not all criteria are met, with support for skill development.

Skills

NetworkingTCP/IPVLANsSubnettingRoutingSwitchingPalo Alto firewallsWANVPNsProxiesLoad balancingCloud platformsGCPAWSAzureIBM CloudITILAIOpsScriptingLinuxWindows

#NOC#Network Engineer#WAN#L1 Support#Incident Resolution#Monitoring#Technical Operations#Routers#Switches#Firewalls#Proxies#Load Balancers#VPNs#Cloud#Servers#AIOps#Automation#ITIL#SLA

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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