The Job

Senior GC Developer

Technology, Data & Digital · Software & Web Development · Software Engineering · Cloud Engineering · DevOps

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In short

Swedbank is seeking a Senior GC Developer in Stockholm, Sweden to develop, test, analyze, and manage systems for their Contact Center platform. The role involves collaborating with agile teams, shaping customer experience solutions, and requires core Genesys Cloud skills, experience with SDKs/APIs, scripting, web messaging, outbound campaigns, and security protocols, along with 3+ years of relevant education and IT experience.

Responsibilities

  • Develop, test, analyze and manage systems/applications for Swedbank's Contact Center platform.
  • Work together with other developers and agile teams to deliver the best solution for the customer center.
  • Shape innovative customer experience solutions.
  • Build and maintain intelligent, customer‑friendly IVR and routing flows.
  • Collaborate closely with Java/Spring Boot teams on integrations and data models.
  • Use CX as Code (Terraform provider for Genesys Cloud) to manage configuration across Dev, UAT, and Production environments.
  • Analyze and optimize performance, including API rate limits and notifications.
  • Support teams embedding Genesys widgets into our custom Angular agent desktop.

Requirements

  • Core Genesys Cloud Skills
  • Genesys Cloud Architect: Designing inbound/outbound call, email, and message flows, including reusable tasks and secure flows.
  • Data Actions & Integrations: Building and troubleshooting data actions that connect to RESTful Spring Boot services.
  • Genesys SDKs & APIs: Experience with the Platform API, Notifications API (WebSockets), and Analytics API.
  • Scripting: Creating dynamic Agent Scripts integrated with the Genesys Cloud Embeddable Framework.
  • Web Messaging & Digital: Implementing Web Messaging (v3) with custom deployment and journey tracking.
  • Outbound Campaigns: Configuring Predictive, Power, and Agentless dialing modes.
  • Security (OAuth): Implementing secure authentication flows (Authorization Code, Client Credentials, PKCE).
  • Minimum 3+ years of relevant education (Computer Science, Information Technology, Software Engineering, or similar).
  • At least 3+ years of experience in the IT industry, ideally within software development, integrations, or cloud-based platforms.

Desired Qualifications

  • Opportunity to shape innovative customer experience solutions.
  • To work in a collaborative, forward-thinking, and supportive work environment.
  • Professional growth.
  • Become part of an international team of professional colleagues, who work together to deliver challenging projects, maximize customer satisfaction and contribute to Swedbank's position in society.

Benefits

  • Personal and professional growth through self-leadership and continuous development.
  • Meaningful work that positively impacts our workplace, our customers, and society.
  • An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.
  • A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role.
  • Enjoy country-specific benefits, including banking offers, a pension plan, our share-based reward program, health insurance in the Baltics and a health allowance in Sweden.
#IT#data#Stockholm Region#Hybrid#Senior GC Developer#Genesys Cloud#Architecture
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Company

Swedbank

Job Posted

2 weeks ago

Expires

in 1 week

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

Sundbyberg, Sweden

Stockholm, Sweden

Qualification

Bachelor, Master, Doctoral

Applicants

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