SeniorEngineer - MS Teams, Microsoft Teams Voice, Sharepoint Online

Job Summary

Global Microsoft 365 Administrator – Technical Engineer (L1) Band – Years of Experience – 3+ Years Country – City – Job Description – 3+ Years of relevant experience in Exchange online, SharePoint Online & OneDrive for Business Services, Microsoft Teams, O365. Key Skills Required – Incident & Problem Management (L1) – Routine incidents support Microsoft 365 Core Services – Knowledge on Exchange Online, SharePoint Online, OneDrive, Microsoft Teams Email & Messaging – Experience on Mail flow, Exchange Online Protection Security & Compliance – Knowledge on DLP, retention, sensitivity labels, eDiscovery, audit logging, Defender for O365 Service Optimization & Monitoring – Knowledge on Performance, Capacity, Health metrics Nice to have Skills – Tenant Architecture & Governance – Knowledge on global M365 tenant administration PowerShell Automation – Hands on experience with M365 administration and operational scripting Identity & Integration – Knowledge on authentication models, third‑party and platform integrations Linux Mail Systems – Hands on experience on Postfix/ListServ, SMTP, POP3, Scan‑to‑Mail Role and Responsibility – Platform Ownership Provide daily support for incidents for Microsoft 365 services including: Exchange Online SharePoint Online & OneDrive for Business Microsoft Teams Support of Mail relay management tool, Mail Self Service Portal, Email Admin Tool (EAT) tool, Email Mgmt. Provide L1 support for M365 services, including Exchange Online, M365 apps such as Yammer, Planner, Copilot, Linux Based SMTP Mail Relay Service (e.g., ListServ, PostFix, etc.), SMTP Out, POP3, Scan2Mail Incident Management & Escalation (L1) Act as first line engineer for daily or routine M365 environment related incidents. Participate and provide necessary support for service outages and systemic failures. Coordinate ticket creations and follow up with Microsoft support and third‑party vendors. Service Optimization & Performance Analyze and provide input on platform usage, performance trends, and capacity requirements. Participate in ongoing optimization initiatives for: Mail flow and messaging performance Teams meeting/call quality SharePoint and OneDrive storage efficiency Tenant-wide configuration hygiene Change, Release & Lifecycle Management Knowledge on change management as per ITIL Participate in and implement service lifecycle management, including onboarding of new services and deprecation of legacy features. Ensure minimal business disruption on daily basis. Reporting & Stakeholder Engagement Provide updates on reporting for service health, risks, and improvement opportunities. Knowledge Management Establish and maintain global standards, SOPs, architecture documentation, and runbooks. Follow L1 operational procedures diligently. Willing to learn about the new technologies and tasks as per requirements

Key Responsibilities

Global Microsoft 365 Administrator – Technical Engineer (L1) Band – Years of Experience – 3+ Years Country – City – Job Description – 3+ Years of relevant experience in Exchange online, SharePoint Online & OneDrive for Business Services, Microsoft Teams, O365. Key Skills Required – Incident & Problem Management (L1) – Routine incidents support Microsoft 365 Core Services – Knowledge on Exchange Online, SharePoint Online, OneDrive, Microsoft Teams Email & Messaging – Experience on Mail flow, Exchange Online Protection Security & Compliance – Knowledge on DLP, retention, sensitivity labels, eDiscovery, audit logging, Defender for O365 Service Optimization & Monitoring – Knowledge on Performance, Capacity, Health metrics Nice to have Skills – Tenant Architecture & Governance – Knowledge on global M365 tenant administration PowerShell Automation – Hands on experience with M365 administration and operational scripting Identity & Integration – Knowledge on authentication models, third‑party and platform integrations Linux Mail Systems – Hands on experience on Postfix/ListServ, SMTP, POP3, Scan‑to‑Mail Role and Responsibility – Platform Ownership Provide daily support for incidents for Microsoft 365 services including: Exchange Online SharePoint Online & OneDrive for Business Microsoft Teams Support of Mail relay management tool, Mail Self Service Portal, Email Admin Tool (EAT) tool, Email Mgmt. Provide L1 support for M365 services, including Exchange Online, M365 apps such as Yammer, Planner, Copilot, Linux Based SMTP Mail Relay Service (e.g., ListServ, PostFix, etc.), SMTP Out, POP3, Scan2Mail Incident Management & Escalation (L1) Act as first line engineer for daily or routine M365 environment related incidents. Participate and provide necessary support for service outages and systemic failures. Coordinate ticket creations and follow up with Microsoft support and third‑party vendors. Service Optimization & Performance Analyze and provide input on platform usage, performance trends, and capacity requirements. Participate in ongoing optimization initiatives for: Mail flow and messaging performance Teams meeting/call quality SharePoint and OneDrive storage efficiency Tenant-wide configuration hygiene Change, Release & Lifecycle Management Knowledge on change management as per ITIL Participate in and implement service lifecycle management, including onboarding of new services and deprecation of legacy features. Ensure minimal business disruption on daily basis. Reporting & Stakeholder Engagement Provide updates on reporting for service health, risks, and improvement opportunities. Knowledge Management Establish and maintain global standards, SOPs, architecture documentation, and runbooks. Follow L1 operational procedures diligently. Willing to learn about the new technologies and tasks as per requirements

Skill Requirements

Global Microsoft 365 Administrator – Technical Engineer (L1) Band – Years of Experience – 3+ Years Country – City – Job Description – 3+ Years of relevant experience in Exchange online, SharePoint Online & OneDrive for Business Services, Microsoft Teams, O365. Key Skills Required – Incident & Problem Management (L1) – Routine incidents support Microsoft 365 Core Services – Knowledge on Exchange Online, SharePoint Online, OneDrive, Microsoft Teams Email & Messaging – Experience on Mail flow, Exchange Online Protection Security & Compliance – Knowledge on DLP, retention, sensitivity labels, eDiscovery, audit logging, Defender for O365 Service Optimization & Monitoring – Knowledge on Performance, Capacity, Health metrics Nice to have Skills – Tenant Architecture & Governance – Knowledge on global M365 tenant administration PowerShell Automation – Hands on experience with M365 administration and operational scripting Identity & Integration – Knowledge on authentication models, third‑party and platform integrations Linux Mail Systems – Hands on experience on Postfix/ListServ, SMTP, POP3, Scan‑to‑Mail Role and Responsibility – Platform Ownership Provide daily support for incidents for Microsoft 365 services including: Exchange Online SharePoint Online & OneDrive for Business Microsoft Teams Support of Mail relay management tool, Mail Self Service Portal, Email Admin Tool (EAT) tool, Email Mgmt. Provide L1 support for M365 services, including Exchange Online, M365 apps such as Yammer, Planner, Copilot, Linux Based SMTP Mail Relay Service (e.g., ListServ, PostFix, etc.), SMTP Out, POP3, Scan2Mail Incident Management & Escalation (L1) Act as first line engineer for daily or routine M365 environment related incidents. Participate and provide necessary support for service outages and systemic failures. Coordinate ticket creations and follow up with Microsoft support and third‑party vendors. Service Optimization & Performance Analyze and provide input on platform usage, performance trends, and capacity requirements. Participate in ongoing optimization initiatives for: Mail flow and messaging performance Teams meeting/call quality SharePoint and OneDrive storage efficiency Tenant-wide configuration hygiene Change, Release & Lifecycle Management Knowledge on change management as per ITIL Participate in and implement service lifecycle management, including onboarding of new services and deprecation of legacy features. Ensure minimal business disruption on daily basis. Reporting & Stakeholder Engagement Provide updates on reporting for service health, risks, and improvement opportunities. Knowledge Management Establish and maintain global standards, SOPs, architecture documentation, and runbooks. Follow L1 operational procedures diligently. Willing to learn about the new technologies and tasks as per requirements

Other Requirements

NA