Senior Engineer - Monitoring Tools, Event Monitoring
Technology, Data & Digital · Software & Web Development · QA & Testing · Systems Engineering · DevOps
In short
The Senior Engineer - Monitoring Tools, Event Monitoring role in Lucknow, India is responsible for 24x7 operational support of IT infrastructure and applications. Key duties include real-time monitoring of alerts and events, basic troubleshooting using SOPs, and incident management via ServiceNow, adhering to SLAs.
Responsibilities
- Continuous monitoring of infrastructure, applications, networks, and security alerts using monitoring tools and dashboards.
- Monitor alerts, events, service queues, and system health indicators and take appropriate first-level actions.
- Perform basic troubleshooting using standard operating procedures (SOPs), runbooks, and knowledge base articles.
- Identify, log, and raise incidents, service requests, and problem tickets in ServiceNow or designated ITSM tool.
- Perform event correlation and alert triage to reduce noise and avoid duplicate or false alerts.
- Escalate incidents to L2/L3 teams as per defined escalation matrix and SLA guidelines.
- Ensure timely acknowledgement, tracking, and resolution coordination of alerts and tickets.
- Communicate status updates to stakeholders and maintain accurate ticket documentation.
- Monitor batch jobs, backups, scheduled tasks, and system availability.
- Adhere to operational SLAs, OLAs, and compliance requirements.
- Support 24x7 Command Center operations through rotational shifts.
- Perform shift handovers with clear documentation of ongoing issues and actions.
- Participate in incident bridges and follow instructions from incident managers.
- Maintain and update monitoring documentation, SOPs, and escalation details.
- Perform other operational duties as assigned.
Requirements
- B-Tech or any equivalent bachelor’s degree
- 24x7 Support Model – Rotational shifts including night shifts, weekends, and holidays as per business requirement.
Desired Qualifications
- ITIL Certified - Good to have
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#monitoring tools#event monitoring#IT infrastructure#applications#services#alerts#ITSM#SOPs#runbooks#24x7#Command Center
Company
HCLTech
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Lucknow, India
Qualification
Bachelor
Applicants
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