Senior Engineer - Hardware Asset Management

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

We are seeking an experienced IT Asset Management Analyst to manage and track IT hardware and software assets throughout their lifecycle. Responsibilities include asset receiving, allocation, inventory, reconciliation, audit support, and coordination with various IT teams. The role requires 2-3 years of experience with ITAM tools like ServiceNow and a strong understanding of ITAM and ITIL practices.

Responsibilities

Support IT assets throughout their lifecycle: procurement/receipt, inventory, allocation, transfer, recovery, replacement, and retirement.
Ensure assets are appropriately recorded and their lifecycle status is kept up to date.
Coordinate asset handover and return activities for employee onboarding, transfers, and offboarding.
Maintain accurate inventory of desktops, laptops, monitors, mobile devices, peripherals, and other IT equipment.
Update asset ownership, location, status, serial number, asset tag, and other relevant information in the ITAM/ITSM system.
Track movement of devices between users, locations, stockrooms, and support teams.
Perform periodic reconciliation between physical inventory, ITAM records, procurement information, and available device-management/discovery data.
Identify duplicate, missing, inactive, or incorrectly assigned asset records and coordinate corrective actions.
Support improvements in asset-data accuracy and completeness.
Monitor available IT stock and assist with maintaining appropriate inventory levels.
Track assets that are in stock, assigned, under repair, returned, or awaiting disposal.
Coordinate with Procurement and Logistics teams for receipt and movement of IT equipment.
Support hardware refresh and device replacement programs.
Track devices identified for replacement and coordinate collection and allocation activities.
Follow up on asset recovery from employees during offboarding or device replacement.
Assist with internal and external IT asset audits by providing accurate inventory records and supporting documentation.
Investigate asset discrepancies identified during physical inventory or compliance reviews.
Follow established organizational processes for asset retirement and disposal.
Prepare regular reports and dashboards covering inventory status, aging assets, stock levels, asset allocation, recovery, and disposal.
Maintain asset-management SOPs, process documents, trackers, and knowledge articles.
Highlight inventory discrepancies, aging devices, or other asset-related exceptions to appropriate stakeholders.
Handle asset-related service requests and tickets within agreed SLAs.
Coordinate with Service Desk, Desktop Support, Procurement, Logistics, and other IT teams to resolve asset-related queries.
Ensure appropriate documentation and closure of asset-related requests.

Requirements

2–3 years of experience in IT Asset Management, IT inventory management, device lifecycle management, or IT operations.
Good understanding of IT Asset Management (ITAM) and hardware asset lifecycle processes.
Experience working with ServiceNow ITSM/ITAM or similar asset-management tools.
Knowledge of asset receiving, tagging, allocation, transfer, recovery, refresh, and disposal processes.
Experience with physical inventory verification and asset reconciliation.
Good understanding of desktops, laptops, monitors, mobile devices, peripherals, and common enterprise IT equipment.
Working knowledge of Microsoft Excel, including filters, lookups, PivotTables, and inventory reconciliation.
Basic knowledge of ITIL practices, particularly Incident, Request, and Configuration/Asset Management.
Good analytical skills with strong attention to detail and data accuracy.
Ability to manage multiple asset requests and inventory activities in a structured manner.
Good documentation and reporting skills.
Strong communication and coordination skills for working with Service Desk, Desktop Support, Procurement, Logistics, Finance, and end users.
Ability to work effectively in a global enterprise IT environment.

Desired Qualifications

Exposure to ServiceNow Hardware Asset Management (HAM).
Basic understanding of Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), or other endpoint inventory/discovery tools.
Exposure to hardware refresh and Device Lifecycle Management (DLM) programs.
Familiarity with software licensing and Software Asset Management (SAM) concepts.
Understanding of asset disposal, e-waste, and secure device retirement processes.
ITIL Foundation or an entry-level ITAM certification would be advantageous.

Benefits

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

IT Asset ManagementServiceNowInventory ManagementHardware Lifecycle ManagementMicrosoft ExcelITILProcurementLogisticsDevice Lifecycle ManagementMicrosoft IntuneSCCMSoftware Asset Management

#IT Asset Management#Hardware Asset Management#IT Inventory#Lifecycle Management#ServiceNow#ITIL#Noida

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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