In short
The Senior Associate (Catalog Specialist) role in Bangalore, India, requires minimal direction and focuses on improving team quality, preparing reports, and performing root cause analysis. Key responsibilities include managing end-to-end processes, meeting SLAs, updating trackers, and supporting process improvements.
Responsibilities
- Handle end-to-end processes and related tools to achieve business goals.
- Manage day-to-day task volumes and ensure SLAs are met per quality standards.
- Maintain records of daily work by updating trackers.
- Support and implement improvement ideas to increase process efficiency.
- Monitor individual KPIs, create reports, and address deviations.
- Share knowledge and best practices with the team.
- Train and mentor other Associates.
- Flag process updates received from stakeholders to the Manager.
Requirements
- Bachelor's degree or above.
- Strong written and verbal communication skills in English, with the ability to structure emails and updates backed by data.
Desired Qualifications
- Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.
- Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).
- Working knowledge of Root Cause Analysis and the 7 QC quality tools.
Benefits
- Open to work a rotating schedule, including weekends and holidays.
- Scheduling flexibility supported through advance notice and accommodations where possible.
#Catalog#RBS
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Mid-Senior
Locations
Bangalore, India
Qualification
Bachelor
Applicants
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