The Job

Senior Analyst - English, Italian, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Software Engineering · Technical Support

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In short

Global IT Service Desk Analyst role requiring advanced troubleshooting of Windows 10/11, MDM, iOS, Microsoft Intune, Office 365, Active Directory, and VPN. Must have strong customer service skills, experience with ticketing systems like ServiceNow, and ability to work remotely or in office within a 24/7 rotational shift structure.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or self-service ticket.
  • Provide 24x7 support across three shifts.
  • Perform advanced troubleshooting for Windows 10/11 Operating System.
  • Support MDM and Mobile Web Apps, iOS.
  • Troubleshoot Microsoft Office 365 advanced issues and license problems.
  • Configure and troubleshoot Virtual Private Network (VPN).
  • Resolve issues remotely using Remote Desktop or similar tools.
  • Involve Shift Leads/next level team (RDS) for any Major incident reported.

Requirements

  • Bachelor’s degree preferred.
  • Proficient in supporting Windows 10/11 Operating System advanced troubleshooting.
  • Proficient in MDM and Mobile Web Apps, iOS.
  • General knowledge of Microsoft Intune.
  • Proficient in Microsoft Office 365 advanced troubleshooting and license issues.
  • Experience with Windows Active Directory.
  • Experience with Virtual Private Network (VPN) configuration and troubleshooting.
  • Experience with ServiceNow or similar ticketing system.
  • Experience resolving issues remotely using Remote Desktop or similar tool.
  • Strong customer service skills.
  • Excellent Verbal Communication Skills.
  • General IT knowledge / troubleshooting skills.
  • Demonstrates strong analytical and problem-solving skills.
  • Ability to work as part of a large global team, collaborating with peers to find solutions.
  • Ability to work at a fast pace, making decisions and working towards resolution of an issue.
  • Ready to Work from Office 100%.
  • Willingness to work 24x7 Rotational shifts.

Desired Qualifications

  • Support Certifications desired, but not required.
  • Knowledge in desktop and notebook hardware, operating systems and desktop software.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#IT Service Desk#Windows 10#Windows 11#MDM#iOS#Microsoft Intune#Office 365#Active Directory#VPN#ServiceNow#Remote Desktop#24x7 Support
HCLTech Logo

Company

HCLTech

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Nagpur, India

Qualification

Bachelor

Applicants

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