The Job

Senior Analyst - English, French, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering

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In short

We are looking for a Senior Analyst fluent in English and French to provide technical support to international customers. Responsibilities include diagnosing and resolving hardware/software/network issues, managing user access, and documenting issues via a call tracking system.

Responsibilities

  • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
  • Route problems to internal support group
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  • Administer and provide User Access in various systems
  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Requirements

  • Fluent English and French
  • 1 year of previous IT experience (Customer Service & Technical Support)
  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
  • Understanding of the IT environment and readiness to learn new processes and technologies

Desired Qualifications

  • ITIL knowledge and certification would be an asset
  • Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to acquire new information quickly and the willingness to do so at all times

Benefits

  • Supercharge your potential
  • Find your career
  • Find your spark
  • A place that knows that helping its customers stay on top starts by putting its people first
  • Global technology company
  • Work with clients across all major verticals
  • Consolidated revenues of $14.8 billion
#IT Support#Helpdesk#Hardware#Software#Network#Customer Service#Technical Support#Windows OS#MS Office#ITIL#ITSM
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Gautam Buddha Nagar, India

Applicants

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