Senior Administrator - UCC Development Tools
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Cybersecurity
In short
The Sr Transmission Administrator in Noida, Uttar Pradesh, is responsible for providing advanced technical support, troubleshooting complex issues, and ensuring regulatory compliance within the Transmission skill cluster. This role involves root cause analysis, implementing solutions, managing the knowledge base, and enhancing customer satisfaction through proactive problem-solving and collaboration.
Responsibilities
- Adhere to quality standards and regulatory requirements by implementing best practices in Transmission Operations, ensuring compliance with company policies.
- Provide advanced technical support for complex incidents escalated by analysts, leveraging expertise in Transmission Systems to perform root cause analysis and implement effective solutions for technical and security issues.
- Engage in value-adding activities such as updating and managing the Knowledge Base, training new team members, and coaching analysts to enhance team capabilities and operational efficiency.
- Resolve complex tickets within agreed SLAs by collaborating with other support teams, ensuring seamless operations while maintaining a strong security posture.
- Enhance customer experience and improve Csat by achieving first call resolution, minimizing rejected resolutions, and proactively mitigating security threats.
Requirements
- Advanced proficiency in Transmission Technologies and Protocols.
- Strong analytical and problem-solving skills for troubleshooting complex incidents.
- Excellent communication and training skills for effective knowledge sharing.
- Solid understanding of regulatory requirements and quality standards in support operations.
Desired Qualifications
- Optional but valuable: ITIL Foundation Certification.
- Optional but valuable: Certified Information Systems Security Professional (CISSP).
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Senior Administrator#UCC Development Tools#Transmission Technologies#IT Support#Noida#Uttar Pradesh#India
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Noida, India
Applicants
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