Senior Administrator - UCC Development Tools
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support
In short
The Sr Transmission Administrator in Noida, Uttar Pradesh, India, provides advanced technical support and operational excellence for the Transmission skill cluster. This role focuses on troubleshooting complex issues, performing root cause analysis, implementing solutions, and ensuring regulatory compliance and customer satisfaction.
Responsibilities
- Implement best practices in Transmission Operations to adhere to quality standards and regulatory requirements.
- Provide advanced technical support for complex incidents, performing root cause analysis and implementing solutions for technical and security issues.
- Update and manage the knowledge base, train new team members, and coach analysts to enhance team capabilities.
- Resolve complex tickets within SLAs by collaborating with other support teams.
- Enhance customer experience and improve Csat by achieving first call resolution and proactively mitigating security threats.
Requirements
- Advanced proficiency in Transmission Technologies and Protocols.
- Strong analytical and problem-solving skills for troubleshooting complex incidents.
- Excellent communication and training skills for effective knowledge sharing.
- Solid understanding of regulatory requirements and quality standards in support operations.
Desired Qualifications
- ITIL Foundation Certification is optional but valuable.
- Certified Information Systems Security Professional (CISSP) is optional but valuable.
#IT Support#Technical Support#Transmission#Noida
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Noida, India
Applicants
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