Senior Administrator - UCC Development Tools
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support
In short
The Sr Transmission Administrator in Hyderabad, Telangana, provides advanced technical support and operational excellence for Transmission skill cluster. Responsibilities include troubleshooting complex issues, root cause analysis, and enhancing customer satisfaction while ensuring regulatory compliance.
Responsibilities
- Adhere to Quality Standards and Regulatory Requirements by implementing best practices in Transmission Operations.
- Provide advanced technical support for complex incidents, leveraging expertise in Transmission systems for root cause analysis and solution implementation.
- Update and manage the Knowledge Base, train new team members, and coach analysts.
- Resolve complex tickets within agreed SLAs by collaborating with other support teams.
- Enhance customer experience and improve CSAT by achieving first call resolution and proactively mitigating security threats.
Requirements
- Advanced proficiency in Transmission Technologies and Protocols.
- Strong analytical and problem-solving skills for troubleshooting complex incidents.
- Excellent communication and training skills for effective knowledge sharing.
- Solid understanding of regulatory requirements and quality standards in support operations.
Desired Qualifications
- Optional but valuable: ITIL Foundation Certification.
- Optional but valuable: Certified Information Systems Security Professional (CISSP).
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#IT#Administration#Technical Support#Development Tools
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Hyderabad, India
Applicants
Be an early applicant