Senior Administrator - SAP BASIS

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering · Systems Engineering

In short

Der Sr. Administrator für Support & Operations spielt eine entscheidende Rolle bei der Bereitstellung von fortschrittlicher technischer Unterstützung und Fehlerbehebung für SAP BASIS und SAP HANA Umgebungen. Diese Position ist unerlässlich, um reibungslose Abläufe zu gewährleisten, die Kundenzufriedenheit zu erhöhen und durch effektive Ursachenanalyse und Behebung komplexer Vorfälle kontinuierliche Verbesserungen voranzutreiben.

Responsibilities

Provide Advanced Technical Support By Adhering To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In Sap Basis And Sap Hana Environments.
Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions To Address Technical And Security Issues.
Facilitate Knowledge Transfer By Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.
Manage And Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Maintain Operational Efficiency And Ensure A Robust Security Posture.
Enhance The Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Security Threats.

Requirements

Architecting and defining complex and technical SAP solutions across multiple industry sectors, understanding of the technology enablement as well as integration with other applications.
Experience of numerous SAP enabled business transformation programme lifecycles of which at least 3 of were gained in a solution architect or senior leadership role.
Strong knowledge of SAP solution suite and technical architecture and ability to translate business challenges
Strong consulting and stakeholder management skills Ã¯Â¿Â½ demonstrable presentation and client facing consulting and influencing skills up until C suite levels. All candidates must be assertive and articulate with the ability to develop and sustain senior client relationships.
Understanding of SAPÃ¯Â¿Â½s product strategy, including positioning of S/4 HANA and enabling tools and complementary technologies, especially the integration to other applications.
Good knowledge of GCP, AWS and Azure public cloud offerings and architecting

Desired Qualifications

Sap Certified Technology Associate Sap Hana 2.0
Itil Foundation Certification

Benefits

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.

Skills

SAP BASISSAP HANAGCPAWSAzureS/4 HANA

#SAP BASIS#SAP HANA#technical support#troubleshooting#cloud

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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