Senior Administrator - Network LAN/WAN

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Data Engineering

In short

The Sr. Administrator for Support & Operations will manage and support Data LAN/WAN technologies, focusing on troubleshooting, root cause analysis, and implementing solutions to ensure optimal performance and security. This role involves collaborating with cross-functional teams and contributing to knowledge base updates and team training.

Responsibilities

Implement best practices in LAN/WAN management and support operations to ensure compliance.
Provide advanced support for complex incidents, performing root cause analysis and implementing solutions.
Update and manage the knowledge base, train new team members, and coach analysts.
Resolve complex service tickets within agreed SLAs by collaborating with cross-functional teams.
Ensure a positive customer experience by achieving first call resolution and minimizing re-openings.
Proactively mitigate potential security threats.

Requirements

Advanced proficiency in Data LAN/WAN technologies and troubleshooting techniques.
Strong analytical skills for performing root cause analysis and resolving complex technical issues.
Excellent communication skills for effective collaboration with team members and stakeholders.
Familiarity with IT service management tools and ticketing systems.

Desired Qualifications

Cisco Certified Network Associate (CCNA) is optional but valuable.
CompTIA Network+ Certification is optional but valuable.

Benefits

Supercharge your potential at HCLTech.
Find your career and your spark at HCLTech.
HCLTech puts its people first.
Work for a global technology company with over 223,000 employees across 60 countries.
Opportunities in digital, engineering, cloud, and AI.
Work with clients across Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

LAN/WANData networkingTroubleshootingRoot cause analysisIT Service ManagementTicketing systemsCiscoCCNACompTIA Network+

#Network Administrator#LAN/WAN#Noida#Uttar Pradesh#India#IT Support#Operations

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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