Senior Administrator - Monitoring Tools, Event Monitoring

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · DevOps

In short

Der Senior Administrator für Monitoring Tools und Event Monitoring ist verantwortlich für die Sicherstellung der Verfügbarkeit, Leistung, Zuverlässigkeit und des operativen Zustands von Technologieplattformen und Feldgeräten. Die Rolle umfasst proaktives Monitoring, Fehlerbehebung und Wartungsaktivitäten, mit Fokus auf die Analyse von Alerts, Logs und Trends zur Verbesserung der Betriebsabläufe.

Responsibilities

Monitor applications, services, and infrastructure health, performance, availability, and connectivity.
Identify, analyze, and respond to alerts, incidents, outages, and service degradation events.
Perform routine health checks and operational validations.
Monitor device telemetry, event logs, transaction failures, network connectivity, and system exceptions.
Support 24x7 operational monitoring and event management activities.
Coordinate with various internal teams and external vendors for issue resolution.
Support proactive problem identification through trend analysis.
Execute firmware, software, OS, and application updates.
Validate system functionality after changes.
Ensure compliance with security, patching, operational, and governance standards.
Analyze monitoring events, incidents, and operational data to identify trends.
Support operational reporting, KPI development, and service health measurements.
Identify opportunities for automation and operational efficiencies.
Develop and maintain SOPs, runbooks, knowledge articles, and troubleshooting guides.
Generate operational health reports and performance metrics.

Requirements

Experience with enterprise monitoring, event management, and observability platforms.
Knowledge of Windows, Linux, endpoint management, patching, and device lifecycle management.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and WAN connectivity.
Experience with incident management and ticketing tools such as ServiceNow.
Ability to analyze alerts, logs, metrics, trends, and operational data.
Experience performing root cause analysis.
Strong troubleshooting and diagnostic skills.
Excellent communication, documentation, and stakeholder management skills.
Ability to work effectively with global support teams, vendors, suppliers, and business stakeholders.
Capable of operating in a fast-paced environment with competing priorities.
Willingness to work in a 24x7 operations and monitoring environment.

Desired Qualifications

Understanding of fuel retail technologies, POS systems, payment systems, forecourt controllers, or comparable operational technology environments.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

ServiceNowTCP/IPDNSDHCPVPNWAN

#monitoring#event management#operations support#technology platforms#field devices#networking infrastructure#incident management#troubleshooting#maintenance#alert analysis#root cause analysis#automation#AI#SOPs#runbooks#reporting#KPIs#POS systems#payment systems#Windows#Linux#endpoint management#device lifecycle management#TCP/IP#DNS#DHCP#VPN#WAN#ServiceNow

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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