Senior Administrator - Microsoft 365 Administration

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · DevOps

In short

The Senior Administrator for Support & Operations role focuses on advanced technical support for O365 environments, emphasizing troubleshooting and root cause analysis. Responsibilities include resolving escalated tickets, managing the knowledge base, and improving customer satisfaction while adhering to quality and security standards.

Responsibilities

Deliver advanced technical support for O365 administration by troubleshooting complex incidents and conducting root cause analysis.
Collaborate with support teams to resolve escalated tickets within agreed SLAs.
Enhance knowledge management by updating the knowledge base and providing training.
Monitor and improve customer satisfaction metrics.
Adhere to quality standards and regulatory requirements.

Requirements

In-depth knowledge of O365 administration and its services.
Strong troubleshooting skills for complex technical issues in O365 environments.
Proficiency in conducting root cause analysis and implementing effective solutions.
Excellent communication and collaboration skills.
Solid understanding of security best practices related to O365.

Desired Qualifications

Microsoft Certified: Security, Compliance, and Identity Fundamentals (Optional but valuable)
Microsoft 365 Certified: Enterprise Administrator Expert (Optional but valuable)

Benefits

Supercharge your potential at HCLTech.
Find your career and your spark.
A place that puts its people first.
Work for a global technology company.

Skills

Microsoft 365TroubleshootingRoot Cause AnalysisSecurity

#Microsoft 365#O365#Administration#Support#Operations#Troubleshooting#Root Cause Analysis#Security

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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