Senior Administrator - Jenkins, Windows PowerShell

Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps

In short

The Sr. Administrator for Tools & Automation role at HCLTech is critical for advanced technical support and operation of automation tools. This position requires expertise in Jenkins and PowerShell for troubleshooting, root cause analysis, and implementing solutions to enhance customer satisfaction and operational efficiency.

Responsibilities

Provide technical support and troubleshooting using Jenkins and PowerShell to automate processes, ensuring adherence to quality standards and company policies.
Conduct root cause analysis for complex incidents escalated by analysts, implementing effective solutions to resolve technical and security issues efficiently.
Manage and update the knowledge base by documenting solutions and processes, contributing to the training and coaching of analysts to enhance team capabilities.
Resolve complex tickets within agreed SLAs by collaborating with cross-functional support teams, ensuring seamless operations and maintaining a strong security posture.
Enhance customer experience and CSAT by achieving first call resolution, minimizing rejected resolutions, and proactively mitigating potential security threats.

Requirements

Advanced proficiency in Jenkins for continuous integration and automation.
Strong expertise in PowerShell scripting for task automation and system management.
Solid understanding of Python and Ansible for process automation and configuration management.
Familiarity with incident management processes and root cause analysis techniques.

Desired Qualifications

Optional but valuable certifications: Jenkins Certified Engineer.
Optional but valuable certifications: Microsoft Certified: PowerShell Fundamentals.
Optional but valuable certifications: Red Hat Certified Specialist in Ansible Automation.

Benefits

Supercharge your potential at HCLTech.
Find your career and your spark at HCLTech.
HCLTech puts its people first.
Global technology company with over 230,000 employees across 60 countries.
Industry-leading capabilities in digital, engineering, cloud, and AI.
Work with clients across major verticals: Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

JenkinsPowerShellPythonAnsibleIncident ManagementRoot Cause Analysis

#Jenkins#Windows PowerShell#Automation#System Administration#Technical Support#CI/CD#Scripting

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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