Senior Administrator - Jenkins, Windows PowerShell

Job Summary

HCLTech is supporting one of Switzerland’s most respected private banking institutions — globally recognised for excellence in wealth management and financial discretion — in a major, enterprise-wide digital transformation programme. We are seeking an experienced Application Support Engineer with 6+ years in IT operations or application support, ideally within banking or financial services. In this role, you’ll play a vital part in ensuring the stability, readiness, and reliability of critical application environments across Development, SIT, UAT, and non-production systems. You’ll operate within a structured, high-integrity environment where precision, compliance, and client confidentiality are paramount. This is a unique chance to grow your skills using modern observability tools, automation practices, and agile delivery models, all while contributing to mission-critical banking operations rooted in Swiss excellence.

Key Responsibilities

1. Provide Technical Support And Troubleshooting By Utilizing Jenkins And Powershell To Automate Processes, Ensuring Adherence To Quality Standards And Company Policies.
2. Conduct Root Cause Analysis For Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues Efficiently.
3. Manage And Update The Knowledge Base By Documenting Solutions And Processes, Contributing To The Training And Coaching Of Analysts To Enhance Team Capabilities.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats.

Skill Requirements

1. Advanced Proficiency In Jenkins For Continuous Integration And Automation.
2. Strong Expertise In Powershell Scripting For Task Automation And System Management.
3. Solid Understanding Of Python And Ansible For Process Automation And Configuration Management.
4. Familiarity With Incident Management Processes And Root Cause Analysis Techniques.

Other Requirements

1. Optional But Valuable Certifications:
2. Jenkins Certified Engineer
3. Microsoft Certified: Powershell Fundamentals
4. Red Hat Certified Specialist In Ansible Automatio