Senior Administrator - IBM MQ, IIB(ACE), RabbitMQ

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · DevOps

In short

Sr Administrator in Support & Operations responsible for advanced technical support of IBM MQ and IIB (ACE) systems. Key duties include troubleshooting complex incidents, performing root cause analysis, and implementing solutions to improve system performance, security, and customer satisfaction.

Responsibilities

Provide advanced technical support by troubleshooting complex incidents with IBM MQ and IIB (ACE).
Implement effective solutions to enhance system performance and security.
Perform root cause analysis on escalated incidents, documenting findings and action plans.
Collaborate with cross-functional teams to resolve complex tickets within agreed SLAs.
Contribute to knowledge base management by creating and updating documentation.
Facilitate training sessions for new team members and coach analysts on best practices.
Enhance customer experience by focusing on first call resolution and minimizing rejected resolutions.

Requirements

Proficiency in IBM MQ and IIB (ACE) with a solid understanding of message queuing and integration patterns.
Strong analytical and troubleshooting skills for resolving complex technical issues.
Familiarity with incident management processes and tools.
Excellent communication skills to interact with customers and collaborate with team members effectively.

Desired Qualifications

Optional but valuable certifications: IBM Certified Administrator MQ and Integration Bus, ITIL Foundation Certification.

Benefits

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first

Skills

IBM MQIIB (ACE)RabbitMQMessage QueuingIntegration PatternsIncident Management

#IBM MQ#IIB(ACE)#RabbitMQ#System Administration#Technical Support#Troubleshooting#Root Cause Analysis#Incident Management#ITIL#Hyderabad

About HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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