Senior Administrator - Ansible, Terraform, GITHub

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering

In short

The Senior Administrator in Support and Operations is responsible for advanced technical support, troubleshooting complex issues, and implementing solutions using tools like Ansible, Terraform, Git, and Jenkins. This role also involves mentoring junior analysts and managing support tickets to ensure operational excellence and customer satisfaction.

Responsibilities

Provide advanced technical support by utilizing Ansible and Terraform to automate and streamline operational processes, ensuring adherence to quality standards and regulatory requirements.
Troubleshoot and resolve complex incidents escalated by analysts, performing root cause analysis and implementing solutions to technical and security issues using Git and Jenkins tools.
Participate in knowledge base update and management initiatives, creating documentation and training materials, while mentoring junior analysts to foster a culture of continuous improvement.
Manage and resolve complex support tickets within agreed SLAs, collaborating with cross-functional teams to ensure seamless operations and maintain a robust security posture.
Enhance customer experience and achieve high CSAT scores by ensuring first call resolution, minimizing rejected resolutions or reopened cases, and proactively identifying and mitigating potential security threats.

Requirements

Advanced proficiency in Ansible and Terraform for automation and infrastructure management.
Solid understanding of Git, GitHub, and Jenkins for version control and continuous integration/continuous deployment (CI/CD) processes.
Strong troubleshooting skills with the ability to perform root cause analysis on complex technical issues.
Familiarity with cloud technologies and their integration into support operations.

Desired Qualifications

Optional but valuable certifications: HashiCorp Certified: Terraform Associate, Red Hat Certified Specialist in Ansible Automation.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

AnsibleTerraformGitGitHubJenkinsCloud Technologies

#Ansible#Terraform#GitHub#Git#Jenkins#Cloud Technologies#Support#Operations#Automation

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website