The Job

Seasonal Benefits Administrator, BXT

Logistics, Sales & Operations · HR & Admin · HR Operations

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In short

Amazon is seeking a Seasonal Benefits Administrator for its Benefits Experience & Technology Team (BXT) in Hyderabad, India. This role focuses on providing accurate and timely assistance to Amazon employees regarding various benefits such as H&W, life insurance, retirement, and stock options via phone, My HR Case, and My HR Chat. The ideal candidate will be a subject matter expert with strong customer service and problem-solving skills, able to manage a complex and fast-paced work environment.

Responsibilities

  • Provide benefits specific assistance to Amazon employees via phone, My HR Case and My HR Chat.
  • Assist employees with benefits inquiries related to H&W, life insurance, retirement, and stock.
  • Connect employees with content and data not available through self-service.
  • Intake process defects and workflow them to relevant resolution teams.
  • Demonstrate ownership by ensuring all benefit inquiries are resolved on first contact.
  • Escalate unresolved inquiries to the Tier 2 team in a timely fashion.
  • Demonstrate excellent organizational and time management skills.
  • Show strong customer service focus.
  • Utilize excellent verbal and written communication skills.
  • Understand benefit terms and programs.
  • Apply disciplined problem-solving skills and execute solutions.
  • Prioritize quality and customer experience.
  • Quickly take action to address issues and demonstrate strong judgment/decision making.
  • Adapt to a rapid and complex changing work environment.

Requirements

  • 6+ months of human resources experience.
  • 6+ months of customer service experience.
  • 6+ months of Microsoft Office products and applications experience.
  • Experience in confidential environments.
  • Bachelor's degree or equivalent.
  • 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience.
  • Experience working within a global organization.
  • Schedule flexibility (support a 24x7 operations).
  • Internet connection before joining date with a speed range of 50-100 Mbps.
  • Very good command and knowledge of English.

Desired Qualifications

  • 1+ years of human resources experience.
  • 1+ years of customer service experience.
  • 1+ years of Microsoft Office products and applications experience.
  • Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
  • Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
  • Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.
  • Experience dealing with customers and exceptional use of empathy skills.
  • Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.

Benefits

  • Opportunity to help make a difference for all Amazonians.
  • Work with the Benefits Experience & Technology Team (BXT).
#Benefits#HR#Customer Service#Administrator
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Company

Amazon

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Hyderabad, India

Qualification

Bachelor

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