The Job

Salesforce Administrator I

Technology, Data & Digital · Software & Web Development · Software Engineering · Business Analysis

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In short

Sandvik is seeking a Salesforce Administrator I in Pune, India, to join their Digital Enablement team. This role involves managing Salesforce administration, including user access, roles, and profiles, as well as resolving support cases. The ideal candidate will have a Bachelor's degree or equivalent experience and 1-3 years of Salesforce administration experience, preferably with Service Cloud.

Responsibilities

  • Act as tier one support for Digital Enablement, managing, resolving, and escalating support cases within the Salesforce platform.
  • Manage user access, roles, profiles, permission sets, and security settings.
  • Troubleshoot system issues, provide user support, and ensure smooth adoption of new Salesforce features.
  • Stay up to date with Salesforce releases and industry best practices.
  • Document configurations, processes, and best practices.
  • Perform other duties as assigned.

Requirements

  • Bachelor’s Degree or higher in Computer Science, Mathematics, Information Systems, Engineering, or equivalent experience.
  • Salesforce Administrator Certification (ADM-201); Advanced Administrator (ADM-211) is highly preferred.
  • 1 – 3 years of experience as a Salesforce Administrator, with a strong focus on case management and resolution.
  • Experience using Service Cloud – managing cases and troubleshooting reported issues.
  • Proficiency in managing users, roles, profiles, and permission sets in Salesforce.
  • Strong experience with reports, dashboards, and data analysis within Salesforce.
  • Experience leveraging AI-enabled tools or automation, or a demonstrated ability to rapidly learn and apply such technologies.

Desired Qualifications

  • Above average communication skills, both written and verbal.
  • Detail-oriented with a strong focus on data accuracy and system integrity.
  • Proven time management skills and a track record of working in a team environment.
  • Well-organized, attention to detail and able to multi-task.
  • Problem solving and analysis skills.

Benefits

  • Opportunity to be part of a growing digital manufacturing solutions company.
  • Work with a global leader in CAM and metrology software.
  • Be part of a team of 500+ professionals driving digital transformation.
  • Opportunity to integrate an acquired company into Mastercam's systems.
#Salesforce Administrator#Digital Enablement#IT Support#System Administration#User Access Management#Service Cloud#Reporting#Data Analysis#AI Tools#Integration
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Company

Sandvik

Job Posted

1 week ago

Expires

in 1 week

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Pune, India

Qualification

Bachelor, Diploma

Applicants

Be an early applicant