The Job

Sales Team Leader - Kitchens

Logistics, Sales & Operations · Sales & Business Development · Sales Management · Retail Management · Customer Support

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In short

Lead the daily operations of the Sales floor team for Kitchens, ensuring a consistent product range presentation and excellent customer shopping experience. This full-time role involves hiring, training, coaching co-workers, driving sales through product knowledge, and managing sales floor performance. You will also ensure optimal product availability and execute commercial strategies.

Responsibilities

  • Oversee daily operations of the Sales floor team to ensure consistent product range presentation and customer shopping experience.
  • Drive repeat visitation by maintaining store merchandising standards and ensuring a great customer meeting.
  • Manage selection, onboarding, coaching, and development of co-workers, including creating development plans.
  • Drive sales by ensuring co-workers have adequate product knowledge, tools, and expertise.
  • Monitor and follow up on sales, supply, customer insights, and customer-centric KPIs.
  • Ensure Sales Location Management (SLM) for optimal ASSQ and product availability.
  • Secure execution of the commercial calendar, strategies, and workbriefs by partnering with stakeholders.
  • Plan and implement activities and add-ons throughout the store.
  • Handle customer and co-worker issues promptly and positively.

Requirements

  • 3 years of experience in a fast-paced, customer-oriented industry (service or retail).
  • Experience leading and developing people, preferably in a retail environment.
  • Experience in customer service, problem-solving, and conflict handling techniques.
  • Ability to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently.
  • Ability to stand, walk, talk, type, reach, hear, see, twist more than 46% of the time.
  • Open availability Monday through Sunday.

Benefits

  • Generous paid time off, holiday and sick time.
  • WiselyPay – get earned wages up to two days early.
  • Paid parental leave (up to 16 weeks).
  • KinderCare tuition discount.
  • Retirement and bonus plans.
  • Co-worker discount, meal deal, and referral bonus.
  • Pet insurance program.
  • Education assistance and learning programs.
  • Safety shoe reimbursement.
  • 24/7 telehealth visits.
  • Dental and vision plans.
  • Medical and Rx plans (must work min. 20 hrs/wk).
  • A fun and inclusive work environment.
  • Benefits eligibility for regular co-workers.
#Sales#Team Leader#Kitchens#Retail#Customer Service#Management
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Company

IKEA

Job Posted

4 hours ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Stoughton, USA

Applicants

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