The Job

Sales Support

Logistics, Sales & Operations · Sales & Business Development · Sales Support

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In short

Atlas Copco is seeking a Sales Support Specialist in St-Laurent, QC, to support their AIF/AGA sales cycle. This hybrid role involves creating accurate quotes, managing the C4C CRM system, and providing essential tools to Technical Sales Representatives across Canada. The position requires strong communication skills in French and English and a minimum of 3 years of sales support experience.

Responsibilities

  • Support the AIF/AGA sales cycle by preparing accurate and timely quotes.
  • Act as the primary subject matter expert for the internal CRM system (C4C).
  • Create and maintain Opportunities in C4C for accurate pipeline tracking and reporting.
  • Generate sales quotes in C4C based on opportunity details and TSR information.
  • Validate requests for completeness and escalate or seek clarification when necessary.
  • Update opportunity and quote status in C4C throughout the process lifecycle.
  • Monitor inbound lead and request flow to ensure timely turnaround.
  • Assist in basic activity tracking (volume, turnaround time, pending requests).
  • Ensure adherence to the Sales Support Process Flow.
  • Assist with related tasks, special projects, and cross-functional activities.
  • Ensure compliance with environmental, health & safety, sustainability, recycling, and quality assurance standards.

Requirements

  • Minimum 3 years of previous experience in a sales support role.
  • Strong knowledge of C4C system.
  • Excellent communication skills in French and English (speaking and writing).
  • Proven ability to give excellent customer service both internally and externally.
  • Proven ability to build relations with colleagues and customers.
  • Good computer literacy skills (Outlook, Teams, Word, PowerPoint and Excel).
  • Professional attitude and strong sense of responsibility.
  • Strong organizational skills and ability to manage time and priorities effectively.
  • Fluency in English is required to communicate with colleagues and customers outside of Quebec.

Desired Qualifications

  • The role supports Technical Sales Representatives (TSRs) across Canada.
  • This position reports to the Digital Marketing and Communication Manager.
  • Atlas Copco Canada Inc. may use internal AI-assisted tools during applicant screening.

Benefits

  • Schedule is 35 hours per week.
  • This position is a standard office job and requires presence in the office 3x per week.
#Sales Support#CRM#C4C#Quotation#Customer Service#French#English#Montreal#Quebec#Canada
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Company

Atlas Copco

Job Posted

1 week ago

Expires

Potentially expired

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Montreal, Canada

Applicants

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