Sales Operations Manager - Tesla/SpaceX
Logistics, Sales & Operations · Sales & Business Development · Sales Operations
In short
The Sales Operations Manager for Tesla/SpaceX will manage account orders from forecast to revenue recognition, ensuring compliance with company policies. This customer-facing role requires cross-functional interaction with various internal teams and external customers, involving tasks such as order review, quotation generation, and data analysis using advanced Excel and BI tools.
Responsibilities
- Maintain customer bookings, review SAP orders, and reconcile bookings.
- Coordinate tool shipments and revenue recognition, and track backlog.
- Manage key strategic programs and align with account managers on forecasts.
- Enter and maintain accurate CRM data and generate sales quotations.
- Manage Key Customer Score Cards in partnership with Key Account Management.
- Prioritize Customer Care representative activities for the Tesla/SpaceX Account.
- Generate and maintain various analysis reports utilizing advanced Excel and BI skills.
- Review sales orders in SAP for allocations, configuration issues, and pricing.
- Complete monthly and quarter-end close activities with finance.
- Coordinate tool allocation based on priority.
- Participate in meetings concerning order status, forecast, and order review.
- Address complex problems requiring in-depth analysis.
- Serve as an escalation point for customer issues related to shipments and delivery gaps.
- Support peak activities such as quarter-end/fiscal year-end, Key Account Reviews, and Business Reviews.
- Build relationships and foster collaboration with internal and external peers.
- Ensure compliance with all company, regional, and local policies and regulations.
- Contribute as an integral member of the Tesla/SpaceX Key Account Team to drive customer satisfaction.
Requirements
- Bachelor's Degree
- 5-7 years of experience within a similar department
- Experience in vacuum technology and/or semiconductor sales/marketing
- Project Management experience
- Contract Management experience
- Problem Solving skills
- Experience with quality systems
- Proficient with Power BI, Power Query, Power Automate
- Adept at creating analytic tools, reports, dashboards, and KPIs from multiple data sources
Desired Qualifications
- Ability to travel to customer's site in Austin, TX on occasion.
Benefits
- Health and wellness programs
- Retirement savings plan (401k with matching)
- Paid family leave
- Health paternity/maternity leave
- Work-life balance support
- Access to global training, mentorship, and career progression pathways
- Individual learning opportunities
- Worldwide job opportunities
- Technical training from academy
#sales operations#account management#customer service#business intelligence
Company
Atlas Copco Group
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Mid-Senior
Locations
Home based, United States
Qualification
Bachelor
Applicants
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