Risk Manager, Payment Fraud Operations
Finance, Banking & Legal · Banking & Investments · Risk Management
In short
The Payment Fraud Operations team is seeking a Risk Manager in Redmond to lead fraud risk management and operational strategy. This role involves analyzing fraudulent transactions, making risk-based decisions, improving prevention controls, and collaborating across various teams. The ideal candidate has a Bachelor's degree and experience in risk management, with preferred qualifications including a strong background in fraud risk management and data analysis.
Responsibilities
- Analyze incoming transactions, customer, and usage signals to identify fraudulent behavior and make accurate, risk-based accept/reject decisions.
- Identify emerging fraud patterns and root causes using transaction and usage data, translating insights into improved automated treatment strategies.
- Partner with Customer Support to resolve complex escalations and improve customer remediation strategies.
- Support incident management, root-cause analysis, and remediation for payment-fraud issues.
- Identify and lead opportunities to streamline operations, reduce manual effort and rework, improve workflows and tooling, and increase efficiency.
- Provide high-quality decisioning, fraud labels and investigation insights to support risk model refinement, policy improvements, and preventative controls.
- Deep dive into quality gaps, identify root causes, and implement improvement strategies and preventative controls.
- Monitor and improve key metrics including accuracy, false positive/negative outcomes, decision time, productivity, and customer impact.
- Develop preventative measures, process enhancements, and scalable solutions to address emerging risks and operational gaps.
- Partner with Engineering, Data Science, Customer Support, and Operations to drive root-cause analysis and implement risk solutions.
- Act as the primary Redmond payment-fraud point of contact for Engineering and Customer Support teams.
- Communicate fraud trends, quality insights, process changes, and risk concerns to stakeholders and senior leaders.
- Develop guidelines, documentation, and training and support adoption of new tools, processes, investigation guidelines and controls.
- Embody our culture and values.
Requirements
- Bachelor's Degree in Risk Management, Engineering, Government Intelligence, Security, or Information Technology, or related field AND 2+ years experience in risk management, privacy, security, compliance, government intelligence, operations, auditing, and/or finance OR equivalent experience.
Desired Qualifications
- Bachelor’s degree in Business, Finance, Risk Management, Data Analytics, Computer Science, or a related field, or equivalent practical experience.
- 5+ years of experience in fraud risk management, payments, financial crime, trust & safety, risk operations, or a related field.
- Experience analyzing transaction, customer, and usage data to identify fraud patterns, emerging risks, and root causes.
- Experience with risk decisioning, fraud detection strategies, risk models, rules, or control frameworks, including translating operational insights into risk improvements.
- Strong analytical and problem-solving skills, with experience using data to identify trends, diagnose quality gaps, and drive preventative actions.
- Experience driving continuous improvement and operational efficiency, including process simplification, automation, tooling enhancements, and reduction of manual effort or rework.
- Experience working cross-functionally with Engineering, Data Science, Operations, Customer Support, and Product/Business teams to implement scalable risk solutions.
- Experience establishing and managing risk and operational KPIs, such as decision accuracy, false positive/negative rates, productivity, turnaround time, customer impact, and fraud loss.
- Strong communication and stakeholder management skills, with the ability to translate complex risk insights into clear recommendations for both technical and senior business audiences.
- Experience developing SOPs, risk guidelines, training programs, and governance mechanisms to drive consistent decision-making and operational quality.
- Familiarity with SQL, Kusto, Power BI, or other data analytics and visualization tools is preferred.
- Basic experience building or configuring AI agents, including developing clear Markdown-based instructions, setting up simple workflows, connecting relevant tools or information sources, and testing and refining outputs.
- Ability to operate effectively in a fast-paced, ambiguous, and globally distributed environment, balancing customer experience, fraud risk, operational efficiency, and business impact.
Benefits
- Typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year.
- Different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, is USD $102,200 - $169,900 per year.
- Certain roles may be eligible for benefits and other compensation.
- Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Skills
SQLKustoPower BI
#risk management#fraud operations#payment fraud#data analysis#operational strategy#risk decisioning#fraud prevention#stakeholder collaboration
About Microsoft
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Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
3 weeks ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$77,800–169,900 · Negotiable
Experience Level
Mid-Senior
Locations
Redmond, United States
Qualification
Bachelor
Applicants
Be an early applicant
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