Risk Manager III, REs-Q

Finance, Banking & Legal · Banking & Investments · Risk Management · Project Management

In short

As a Risk Manager III for REs-Q, you will lead critical Executive Escalations in fraud prevention and risk mitigation for Amazon, managing a team of 7 specialized Risk Managers. You will drive strategic initiatives, continuous improvement through root cause analysis and automation, and possess strong communication skills to present to senior leadership.

Responsibilities

Lead a specialized charter within Risk Mitigation, Escalation Reduction, and Quality Assurance (REs-Q).
Handle critical VP, SVP, and CEO-level Executive Escalations (EE) for Fraud and Abuse Prevention (FnAP), Community Risk (CR), Perfect Order Experience (POE), and Muti-functional Escalations (MPE).
Manage a team of 7 specialized Risk Managers overseeing 300+ high-priority cases annually ($1.1B in listings, 220,000 global customers, sellers, and brands).
Maintain >99% accuracy in write-up resolutions within strict 80% 14-day and 21-day SLAs.
Serve as the primary domain expert in complex fraud and abuse patterns, guiding critical investigations.
Lead cross-functional root cause analysis for EEs from virtually every business unit.
Coordinate comprehensive responses across Policy, Legal, Operations, Product, and Business units.
Ensure quality and address emerging threats company-wide.
Develop risk managers' technical and analytical capabilities through individualized career development plans.
Drive operational planning through MBRs/QBRs, identify key investment areas, prioritize business impact, and negotiate resources.
Present strategic decisions to L8-L10 leadership.
Coach team members in executive communication, stakeholder management, and influencing without authority.
Guide the translation of complex technical findings into clear business impacts.
Develop investigation frameworks for global adoption.
Drive 1–3-year strategic initiatives and continuous improvement through kaizens and best practice sharing.
Develop team capabilities in automation and create preventative mechanisms based on Root Cause Analysis.
Optimize resource allocation for cost-to-serve metrics and operational efficiency.
Oversee team members owning specific process improvements to reduce future escalations.
Manage sensitive communications during critical store escalations.
Contribute unique perspectives to programs within the Selling Partner Services (SPS) organization.
Design and implement policies, tools, and technological innovations that safeguard customers.

Requirements

7+ years of conducting workplace risk investigations experience.
Experience in conducting workplace risk investigations.
Experience leveraging technology to drive process improvements.
Experience managing direct reports.
Bachelor's degree or equivalent.

Desired Qualifications

7+ years of customer-facing environment experience.
CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials.
Lean Six Sigma Green Belt or Black Belt certification.
Knowledge of Microsoft Office including Outlook, Word, and Excel.
Experience working in a customer-facing environment.
Experience with physical security control and surveillance systems.
Master's degree or equivalent.

Benefits

Opportunity to lead critical Executive Escalations impacting global operations.
Develop and mentor a team of specialized Risk Managers.
Influence Amazon's global risk management strategy.
Work on high-visibility projects safeguarding customers and sellers.
Contribute to a culture that empowers Amazonians.
Work from a virtual location in Bangalore, India.

Skills

Microsoft OfficeOutlookWordExcel

#Risk Mitigation#Escalation Reduction#Quality Assurance#Fraud Prevention#Executive Escalations#Root Cause Analysis#Process Improvement#Communication

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