Retail Supervisor
Retail & Consumer Services · Retail Operations · Retail Management · Sales Associate
In short
IKEA is seeking a Retail Supervisor in Marsden Park, NSW to optimize sales performance by leading and developing the team. This role involves supervising daily operations, ensuring merchandising standards, and creating a positive shopping experience while contributing to the store's commercial success. Requires prior retail leadership experience, strong commercial awareness, and excellent communication skills.
Responsibilities
- Supporting, coaching, and developing co-workers to maximise sales and deliver a positive customer experience.
- Supervising and coordinating the daily operation of the team and providing feedback on team performance.
- Solving operational challenges and responding appropriately to urgent issues, escalating when required.
- Sharing specialist knowledge of the IKEA product range, services and tools to build team competence and confidence.
- Encouraging co-workers to promote complete home furnishing solutions that meet customer needs.
- Maintaining a clean, well-stocked, priced and commercially attractive sales area that meets IKEA merchandising standards.
- Analysing and adjusting sales space capacities through Sales Location Management to secure stock availability and improve the customer experience.
Requirements
- Prior experience in a similar role, highly customer-focused and fast-paced commercial retail environment.
- Experience leading, coaching and developing teams to deliver strong customer and commercial outcomes.
- A proven ability to drive sales, manage priorities, and maintain operational excellence in a busy retail environment.
- Strong commercial awareness with the ability to identify opportunities to improve sales performance and customer satisfaction.
- Confidence making day-to-day operational decisions and resolving issues in a timely manner.
- Experience delegating tasks, coordinating workflows and supporting team performance.
- Strong communication and relationship-building skills, with the ability to influence and collaborate across teams.
- Availability to work a rotating roster across 7 days, including Thursday, Friday and Saturday nights until 9:00pm, and alternating weekends.
Desired Qualifications
- Internal job title: Sales Coordinator.
Benefits
- $32.21 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
- 5 weeks of paid annual leave, paid parental leave, family and community leave, and more.
- 24/7 access to our Employee Assistance Program (EAP) for health and wellbeing support.
- 15% Co-worker discount.
- Co-worker uniform provided.
- Free Co-worker parking.
- Rosters published 4 weeks in advance.
- Bonus programme (where eligible).
- Affordable, nutritious meals and complimentary drinks in the co-worker restaurant.
- Benefits Membership, providing savings and discounts on everyday expenses, entertainment, retail, and wellbeing services through hundreds of participating providers.
- Co-worker Loyalty Program, offering additional employer contributions to your superannuation (where eligible).
- Novated Leasing for Electric Vehicles (EVs) through our partnership with Flare.
#Retail#Supervisor#Sales#Leadership#Customer Service#Management#Teamwork#New South Wales
Company
IKEA
Job Posted
3 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Marsden Park, Australia
Applicants
Be an early applicant