Retail Customer Service and Returns Associate

Retail & Consumer Services · Customer Service · Customer Support

In short

IKEA is hiring a part-time Retail Customer Service and Returns Associate in Orlando, Florida. This role focuses on building relationships with customers and ensuring a positive retail experience. The position offers a competitive hourly wage and a comprehensive benefits package.

Responsibilities

Build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.
Set up services, gather feedback, and resolve customer issues.
Connect with people by listening to their personal needs and creating genuine interactions.

Requirements

Must be able to work nights and weekends.
Minimum 12-20 hours per week.

Desired Qualifications

Caring about making a positive impact.
Understanding that greatness requires thinking differently.
Valuing an inclusive and accepting work environment.
Passion for people.

Benefits

Generous paid time off, holiday and sick time.
WiselyPay – get earned wages up to two days early.
Paid parental leave (up to 16 weeks).
KinderCare tuition discount.
Retirement and bonus plans.
Co-worker discount, meal deal, and referral bonus.
Pet insurance program.
Education assistance and learning programs.
Safety shoe reimbursement.
24/7 telehealth visits.
Dental and vision plans.
Medical and Rx plans (must work min. 20 hrs/wk).

#Customer Relations#Retail

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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