Retail Customer Service and Returns Associate Part-time
Retail & Consumer Services · Customer Service · Customer Support · Sales Associate
In short
IKEA is seeking a part-time Retail Customer Service and Returns Associate in Portland, Oregon. This role involves creating positive customer experiences, accurately processing transactions, and handling returns and exchanges. The position requires open availability, including nights and weekends, with an hourly pay range of $18.67 - $28.37.
Responsibilities
- Creates a positive customer experience by ensuring accurate transactions and/or orders.
- Records information accurately to facilitate improvements.
- Meets customers' needs, solves problems independently, and escalates when necessary.
- Builds loyalty by ensuring a positive customer journey.
- Builds emotional connections through meaningful and empathetic customer interactions.
- Provides a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
- Offers and sells services to customers during the handover process.
- Provides a simple and smooth returns and exchange experience.
- Collects high quality data for follow-up when scheduled in returns.
Requirements
- 1 year sales or customer service experience preferred.
Desired Qualifications
- Open availability required Monday-Sunday.
- Must be able to work nights & weekends.
Benefits
- Generous paid time off, holiday, and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
#customer service#retail#returns#part-time
Company
IKEA
Job Posted
19 hours ago
Expires
in 5 days
Employment Type
Part Time
WorkMode
On Site
Experience Level
Entry
Locations
Portland, United States
Applicants
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