Retail Customer Service and Returns Associate (Part-Time)

Retail & Consumer Services · Customer Service · Customer Support

In short

IKEA is seeking a Part-Time Retail Customer Service and Returns Associate in Bolingbrook, Illinois. This role focuses on creating a positive customer experience, accurately processing transactions, and efficiently handling returns and exchanges. The position requires 12-19 hours per week and involves working weekends.

Responsibilities

Creates a positive customer experience by ensuring accurate transactions and/or orders.
Records information accurately for future improvements.
Meets customer needs, solves problems independently, and escalates when necessary.
Builds loyalty by ensuring a positive customer journey.
Builds emotional connections through meaningful and empathetic interactions.
Provides a simple and efficient handout experience in Full Serve Hand Out (FSHO).
Offers and sells services to customers during the handover process.
Provides a simple and smooth returns and exchange experience.
Collects high quality data for follow-up when scheduled in returns.

Requirements

1 year sales or customer service experience preferred.
Minimum availability for Friday, Saturday, Sunday, and Monday shifts.

Benefits

Limited Benefits

Skills

Customer ServiceSales

#customer relations#retail

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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