The Job

Retail Customer Service and Returns Associate

Retail & Consumer Services · Customer Service · Customer Support

Join for updates

In short

As a Retail Customer Service and Returns Associate at IKEA in Orlando, Florida, you will create positive customer experiences by ensuring accurate transactions, solving problems, and building loyalty. This part-time role requires open availability and involves assisting customers with purchases, returns, and exchanges, focusing on genuine interactions and efficient service.

Responsibilities

  • Creates a positive customer experience by ensuring accurate transactions and/or orders.
  • Records information accurately for analysis and improvements.
  • Meets customers' needs, solves problems independently, and escalates to a manager when needed.
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Builds emotional connections through meaningful and empathetic interactions with customers.
  • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
  • Offers and sells services to customers during the handover process when needed.
  • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Requirements

  • Open availability required Monday-Sunday.
  • Must be able to work nights & weekends.
  • The hourly pay range for this role is $17.58 - $22.42

Desired Qualifications

  • A fun and inclusive work environment

Benefits

  • Generous paid time off, holiday, and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
#customer service#retail#returns
IKEA Logo

Company

IKEA

Job Posted

1 week ago

Employment Type

Part Time

WorkMode

On Site

Experience Level

Entry

Locations

Orlando, United States

Applicants

Be an early applicant