In short
As a Customer Relations Employee in Wuxi, China, you will listen to customer needs, provide solutions using IKEA products and services, and handle complaints effectively. This role is crucial for maintaining long-term customer relationships and ensuring a positive shopping experience in a fast-paced retail environment.
Responsibilities
- Listen carefully to customer feedback and provide solutions using IKEA products, services, and work processes.
- Properly handle customer complaints and escalate complex situations for efficient resolution.
- Accurately record service information using the system to analyze problems and improve the customer shopping experience.
- Continuously enhance the customer shopping experience using the work manual and IKEA global solutions.
Requirements
- Passion for the home furnishing retail industry and ability to adapt to a fast-paced work environment.
- Polite, friendly demeanor, and the ability to remain calm under pressure when dealing with customer emotions.
- Good decision-making and conflict-resolution skills.
- Experience in face-to-face customer service and after-sales service is a plus.
Desired Qualifications
- Experience in face-to-face customer service.
- Experience in after-sales service.
Benefits
- Competitive salary with a 13th-month bonus, adjusted annually with market levels.
- Global bonus program and profit-sharing based on employee loyalty.
- Statutory social insurance and housing fund, supplementary pension insurance, and supplementary commercial medical insurance.
- Holiday gifts and discounts on IKEA products.
- Health and delicious employee meals.
- Employee care room and annual free health check-ups.
- Safe and comfortable working environment with a flat organizational structure and equal atmosphere.
- Broad career development opportunities and customized personal development plans.
- Support for internal transfers across departments, cities, and countries with relocation support.
#customer service#retail#sales
Company
IKEA
Job Posted
2 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Wuxi, China
Applicants
Be an early applicant