Quality Lead and Trainer - Trilingue (Portuguese & Spanish & English) Market

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

We are seeking a Quality Lead and Trainer fluent in Portuguese, Spanish, and English to join our contact center team in Porto, Portugal. This role involves designing and delivering training programs, monitoring work quality, and analyzing data to ensure high customer satisfaction.

Responsibilities

Design, develop and deliver comprehensive training programs for new hires and existing employees
Evaluate the effectiveness of training programs through assessments and feedback
Monitor and assess the quality of work produced by the team to ensure our clients standards
Analyze quality data and prepare reports to provide feedback to management
Ensure a high level of customer satisfaction through proactive and solution-oriented communication

Requirements

C1 or native written and spoken proficiency in Portuguese
C1 or native written and spoken proficiency in Spanish
C1 or native written and spoken proficiency in English
Previous experience in a similar role in a customer service environment
Proficient in using training software and quality management tools
Strong communication and presentation skills
Excellent organizational and time management abilities

Benefits

Lucrative bonus in addition to your base salary
Access to internal and external training programs to continuously enhance your skills
Autonomous working in a position of responsibility
An international and friendly work environment in a multinational company

Skills

Customer ServiceTrainingQuality ManagementCommunicationPresentation SkillsTime Management

#Quality Lead#Trainer#Trilingual#Portuguese#Spanish#English#Contact Center#Operations

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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