Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)

Logistics, Sales & Operations · HR & Admin · Administrative Support

In short

Der Last Mile Analytics & Quality Team sucht einen Quality Associate zur Unterstützung bei Adressauflösung, Geokodkorrektur, Kartenbearbeitung, Treiberunterstützung und anderen betrieblichen Aktivitäten im Transportwesen. Diese Rolle erfordert schnelles Lernen und die Fähigkeit, überlappende Aufgaben zu bewältigen, wobei Sie die Möglichkeit haben, wirkungsvolle Produktionsprobleme anzugehen.

Responsibilities

Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
Investigate images/videos and provide recommended actions in accordance with SOPs.
Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.
Identify patterns emerging from audits and contribute to process/program improvements.
Provide timely responses to stakeholders on related tasks as per SOP and SLA.
Systematically escalate problems to relevant owners/teams according to pre-determined processes.
Maintain records of day-to-day work by updating trackers or workflow tools.
Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
Understand performance metrics and leverage them to drive business goals.
Work in a collaborative environment and contribute to the growth of the respective team/program.
Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
Be flexible to work on multiple programs as per business requirements.

Requirements

Bachelor's degree
Experience communicating with managers and associates at all levels
Speak, write, and read fluently in English

Desired Qualifications

Experience with Microsoft Office products and applications
Experience with SQL

Benefits

Rotational shifts (24x7 environment)
Rotational weekly off (5-day work week)
Work from Office Role

Skills

SQLMicrosoft Office

#Analytics#Quality#Last Mile

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