Program Manager III, Service Delivery Standard Work
Logistics, Sales & Operations · Program Management
In short
Amazon is seeking a Senior Program Manager for Service Delivery Standard Work in Hyderabad. This role focuses on CS Security, partnering with tech teams to empower associates while safeguarding customer data. The ideal candidate will combine product management expertise with AI-driven automation and modern project management skills to lead strategic initiatives and improve security processes at scale.
Responsibilities
- Own the end-to-end CS Security partnership for Service Delivery.
- Own the security-related strategy and associate empowerment charter for Service Delivery.
- Lead strategic planning processes, working with leaders across the organization to set goals, define priorities, and allocate resources.
- Write product requirements (PRFAQs, vision docs, BRDs, user stories) working backward from customer needs for both new launches and existing experience improvements.
- Collaborate with CS Security and Tech to influence strategy, drive prioritization, create operational plans, roadmaps and vision docs.
- Define and own success metrics and KPIs; use data to measure success and ongoing portfolio health, informing roadmap prioritization.
- Define and own framework and mechanisms as Service Delivery's single CS Security POC.
- Translate associate and frontline leadership insights, data signals, and business requirements into actionable security process and product improvements and scalable solutions.
- Partner with CS Security, Tech, data science, and operations teams to deliver CS Security solutions features from concept through launch and iteration.
- Influence and align senior leadership and cross-functional stakeholders on direction and strategy through compelling narratives and data-driven recommendations.
- Apply analytical rigor to frame trade-offs and enable leaders to make well-informed decisions.
Requirements
- 5+ years of working cross functionally with tech and non-tech teams experience.
- 5+ years of cross functional project delivery experience.
- 5+ years of program or project management experience.
- Experience defining program requirements and using data and metrics to determine improvements.
- Experience owning global programs.
Desired Qualifications
- Experience managing, analyzing and communicating results to senior leadership.
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for our customers.
- Workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process.
#Service Delivery#Standard Work#Program Manager#Security#Customer Service#AI
Company
Amazon
Job Posted
11 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Hyderabad, India
Applicants
Be an early applicant