Program Manager I, Last Mile Analytics & Quality (LMAQ)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Program Management

In short

Amazon's Last Mile Analytics and Quality (LMAQ) team is looking for an experienced Program Manager to lead initiatives focused on improving Last Mile Delivery and Safety. The role involves defining and achieving KPIs, analyzing data to identify defects, and collaborating with various teams to implement solutions that reduce defects and enhance the customer delivery experience. Candidates should possess strong program management skills, comfort with data analysis, process improvements, and excellent communication abilities, with experience in SQL and Excel being beneficial.

Responsibilities

Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
Develop and monitor program metrics to identify potential issues in last mile deliveries.
Identify patterns of defects to build initiatives for defect reduction at scale.
Pull data and perform deep-dives and root-cause analysis as needed.
Lead initiatives to identify and eliminate root causes of defects to improve the delivery experience.
Provide regular business updates during weekly/monthly/quarterly reviews.
Communicate with stakeholders to share updates, resolve blockers and deliver programs/initiatives on time.
Work within various time constraints to meet critical business needs, measuring activities and ensuring service requirements are met.
Systematically escalate problems to relevant owners and teams and follow through on resolutions.

Requirements

2+ years of program or project management experience
Bachelor's degree or equivalent
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Desired Qualifications

Experience with SQL
Experience in requirement gathering and ability to write clear and detailed requirement documents

Benefits

Inclusive culture that empowers Amazonians
Support for workplace accommodations for individuals with disabilities

Skills

SQLExcel

#Logistics#Analytics#Quality#Program Management#Last Mile Delivery#Geospatial Data

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