Program Manager I, Last Mile Analytics & Quality (LMAQ)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Project Management · Data Analysis

In short

Amazon's Last Mile Analytics & Quality (LMAQ) team seeks a Program Manager to lead initiatives improving Last Mile Delivery and Safety by reducing defects. The role requires solid program management skills, data analysis proficiency, and collaborative communication to address logistical challenges and drive results. Ideal candidates will be detail-oriented, organized, proficient in project management tools, and adaptable to new geospatial data technologies.

Responsibilities

Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
Develop and monitor program metrics to identify potential issues in last mile deliveries.
Identify patterns of defects to build initiatives to reduce defects at scale.
Pull data and perform deep-dives and root-cause analysis.
Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.
Provide regular business updates during weekly/monthly/quarterly reviews.
Communicate with stakeholders to share updates, resolve blockers, and deliver programs/initiatives on time.
Work within various time constraints to meet critical business needs, measuring and identifying activities performed and ensuring service requirements are met.
Systematically escalate problems to the relevant owners and teams and follow through on resolutions.

Requirements

2+ years of program or project management experience
Bachelor's degree or equivalent
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Desired Qualifications

Experience with SQL
Experience in requirement gathering and ability to write clear and detailed requirement documents.

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process for individuals with disabilities.

Skills

ExcelSQL

#Analytics#Quality#Last Mile Delivery#Program Management#Geospatial Data

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