Program Manager, ACES, OPTIMA, OPTIMA

Logistics, Sales & Operations · Program Management

In short

OPTIMA team is looking for an experienced Program Manager to lead continuous improvement initiatives. This role involves driving a roadmap, facilitating Kaizen events, and implementing tools to enhance operational efficiency and annotation quality. The ideal candidate will support stakeholders in developing and deploying cross-functional solutions to critical business problems.

Responsibilities

Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.)
Bring expertise, problem-solving skills, and creativity to add value to our team
Unify distributed efforts and own the plan to deliver quality outcomes for our customers
Work across orgs to ensure integration of internal support capabilities with best-in-class customer experience
Manage programs to continuously improve organizational efficiency
Promote the use of Lean and Six Sigma principles
Provide thought leadership and influence change at all levels of the organization
Manage projects ensuring on-time delivery of commitments
Serve as process guardian in assigned process areas for the change management process
Partner with tech organization on business requirement documents (BRD)
Develop, implement, and govern KPI reporting for a portfolio of programs
Audits completed projects to verify sustained impact

Requirements

Bachelor's degree
3+ years of defining and implementing process improvement initiatives using data and metrics experience
3+ years of driving end to end delivery, and communicating results to senior leadership experience
Experience in creating process improvements with automation and analysis, or experience delivering results for large, cross-functional initiatives/projects
Lean Six Sigma Green Belt or Black Belt certification

Desired Qualifications

Advanced degree, or MBA
Experience with high-level negotiation and successful internal and external relationship management
Independently manages workstreams while collaborating across teams
Assisting teams in presenting data and conclusions clearly

Benefits

inclusive culture empowers Amazonians to deliver the best results for our customers

Skills

Process ImprovementLeanSix SigmaDMAICDFSSKPI reportingData AnalysisRoot Cause AnalysisMachine LearningReinforcement Learning from Human FeedbackBusiness Requirement Document

#Program Management#Process Improvement#Continuous Improvement#Kaizen#Lean Six Sigma#RLHF#LLM#Machine Learning

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