In short
Volvo Penta North America is seeking a Product Technical Support Specialist in Chesapeake, VA to provide expert technical and diagnostic support for marine and industrial engines, and electric/hybrid drive systems. This role involves responding to dealers, OEMs, and customers, maintaining case records, and advising on warranty policies, ensuring continuous product improvement through feedback.
Responsibilities
- Respond to Volvo Penta authorized dealers with technical and diagnostic support and warranty repair authorizations for all Volvo Penta marine and industrial product lines including engines, electric and hybrid drive systems, transmissions, and electronic control systems.
- Enter and maintain clear and complete records of dealer and OEM interactions in our case management system (ARGUS).
- Actively support internal and external stakeholders by sharing technical or general product information.
- Advise and assist dealers and colleagues with the VPNA Warranty policy and procedures.
- Work with the warranty department for claims requiring pre-authorization in compliance with policies.
- Identify trends in product quality and provide information to colleagues to support continuous improvement of our products including lines of feedback to field service, trainers, and other teams.
- Obtain and maintain comprehensive up-to-date technical knowledge of all new and existing products and our applicable electronic diagnostic tool.
- Serve as a go-to technical expert for VPNA colleagues through in-depth technical analysis, diagnostics, and direct customer interaction.
Requirements
- Associate’s degree, 2-year technical certification/degree, or other relevant certification; or equivalent combination of education and experience.
- Minimum 2 years of hands-on experience with engines, especially in heavy equipment and/or marine applications, is preferred.
- Minimum 1 year of experience in a customer facing environment. Corporate or B2B experience preferred.
- Knowledge of troubleshooting and repair of marine or industrial engines.
- Knowledge of marine and/or industrial service trade practices and activities via direct experience or hands-on education/training.
- Regular day-to-day experience with Microsoft products (Outlook, Teams, Excel, PowerPoint, etc.).
- Demonstrated people skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders.
Desired Qualifications
- Certifications in engine service and repair are especially helpful.
- Knowledge of primary electronic diagnostic troubleshooting equipment a plus.
Benefits
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
- Bonus eligible.
Skills
Microsoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft PowerPoint
#transport#sustainable transport#infrastructure#marine engines#industrial engines#electric drive systems#hybrid drive systems#control systems#technical support#warranty#diagnostics#automotive
About Volvo Group
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n
Company
Volvo GroupJob Posted
4 days ago
Employment Type
Full Time
Work mode
On Site
Salary
US$72,600–89,700 · Negotiable
Experience Level
Associate
Locations
Chesapeake, United States
Qualification
Undergraduate, Diploma
Applicants
Be an early applicant
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