In short
As a Senior Procurement Operations Expert II, you will lead operational excellence, analyze business performance, identify risks, and drive standardization across countries. You will transform operational insights into actions, focusing on effectiveness, efficiency, and experience to support Ingka's ambition to become a lower-cost company.
Responsibilities
- Lead operational excellence across Procurement Operations, including Buying Operations and wider procurement services.
- Own the analysis of KPIs, SLAs and operational performance trends, proactively identifying risks and driving actions before service levels are impacted.
- Lead operational performance reviews and recovery plans when KPIs or SLAs are declining or not improving as expected.
- Lead root cause analysis, and ensure corrective actions stick across countries.
- Drive standardization across countries, challenging local deviations and promoting global ways of working.
- Lead continuous improvement initiatives focused on the 3Es (effectiveness, efficiency, experience).
- Lead complex country escalations, and coordinate resolution with IBM and key stakeholders.
- Identify opportunities for simplification, automation and operational excellence supporting Ingka's lower-cost agenda.
- Lead the expansion and stabilization of new Procurement services and in-house capabilities.
- Drive Catalogue adoption, catalogue price quality and compliance with global buying standards.
- Lead Tactical Buying and Tail Spend Management initiatives, and identify new opportunities for improvement.
- Develop and continuously improve user guidance, how-to documentation and operational knowledge.
- Provide operational insights and recommendations to the Procurement Service Manager, Global Process Teams and Digital to influence future improvements.
- Coach and develop Procurement Operations Experts I, and represent the team in governance meetings and stakeholder discussions.
- Ensure compliance with global procurement standards, controls and governance.
Requirements
- A university degree and 6–7 years of relevant Procurement, P2P or supply chain experience, or a minimum of 9 years of overall relevant professional experience.
- A deep understanding of procurement operations and end-to-end Source-to-Pay processes.
- Experience analyzing KPIs, SLAs and operational performance.
- Strong analytical and problem-solving skills.
- Proven experience leading root cause analysis, with a track record of corrective actions that stick.
- Excellent communication, influencing and stakeholder management skills.
- Passion for Operational Excellence, standardization and continuous improvement.
- The ability to collaborate across countries, procurement, IBM, global process teams, digital and AMS.
#Procurement Operations#Source-to-Pay#Operational Excellence#Continuous Improvement#Standardization#Automation
Company
IKEA
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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