Process Associate
Finance, Banking & Legal · Banking & Investments · Financial Analysis
In short
HCLTech is seeking a diligent and enthusiastic fresher for the RCM Customer Service Executive role in Chennai. This position involves making outbound calls to healthcare providers, resolving claim issues, and maintaining accurate records while working in US shifts.
Responsibilities
- Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
- Investigate and resolve issues with denied or underpaid claims.
- Maintain accurate records of all communications and transactions.
- Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
- Update account-wise customer interactions daily.
- Achieve critical performance targets.
- Ensure efficiency in line with performance targets and process guidelines.
- Identify problems and document business requirements using industry knowledge and tools.
- Follow client process workflows and HCL policy guidelines.
Requirements
- Strong verbal and written communication skills.
- Focus on delivering a positive customer experience.
- Should possess active listening skills.
- Good data entry & typing skills.
- Ability to multitask.
- Ability to contribute to the process through improvement ideas.
- Analytical and problem-solving skills on the process.
- Willingness to work in US Shifts.
Desired Qualifications
- Freshers are welcome.
- Enthusiastic attitude.
- Sound judgment and decision-making ability.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#RCM#Customer Service#Voice#Semi Voice#Healthcare#US Shifts#Claims#Reimbursement
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Chennai, India
Applicants
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