Process Associate

Logistics, Sales & Operations · Sales & Business Development · Customer Success

Smart Summary

AI-generated overview of this position

HCLTech is seeking a Process Associate in Lucknow, India to handle customer queries via email or chat, ensure data accuracy, and identify process improvements. This role involves troubleshooting, data management, and quality monitoring to enhance operational workflows.

Job Summary

The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.

Key Responsibilities

1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

Skill Requirements

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Other Requirements

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#customer-service#data-entry#process-improvement#entry-level