Process and Customer Quality Engineer

Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Quality Assurance · Quality Control

In short

Emerson seeks a Process and Customer Quality Engineer in Lodz to enhance manufacturing quality and customer satisfaction. Responsibilities include analyzing quality data, managing customer complaints, and leading problem-solving activities using quality methodologies.

Responsibilities

Monitor and analyze quality performance indicators, identify improvement opportunities, and drive corrective and preventive actions to enhance manufacturing quality.
Manage customer complaints and quality claims, coordinate containment activities, and ensure timely and effective resolution of customer issues.
Lead problem-solving activities using quality methodologies such as 8D, FMEA, PDCA, 5Why, and root cause analysis.
Conduct process and product audits, support new product introductions and production transfers, and ensure compliance with internal and customer quality requirements.
Collaborate cross-functionally with Production, Engineering, R&D, Planning, and Logistics to improve processes, reduce quality risks, and support continuous improvement initiatives.

Requirements

Bachelor’s degree in Mechanical Engineering.
Minimum 1 year of experience in a Quality and/or Engineering role within a manufacturing environment.
English language proficiency at minimum B2 level.
Ability to read and interpret technical documentation, engineering drawings, and mechanical schematics.
Practical knowledge of quality tools and methodologies such as 8D, PDCA, FMEA, 5Why, and Ishikawa.
Good knowledge of Microsoft Office applications.
Ability to work effectively in a dynamic, fast-paced, and multi-tasking environment.

Desired Qualifications

Experience in customer quality management and complaint handling.
Knowledge of quality management systems, including ISO 9001, ISO 14001, ISO 45001, and VDA 6.3.
Experience in conducting process or product audits.
Experience supporting New Product Development (NPD) and production transfer projects.
Knowledge of PPAP documentation and manufacturing quality processes.
Continuous improvement mindset and willingness to expand professional competencies.

Benefits

Valued, respected, and empowered to grow.
Environment that encourages innovation, collaboration, and diverse perspectives.
Ongoing career development.
Growing an inclusive culture.
Support to thrive through mentorship, training, or leadership opportunities.
Investment in your success.

Skills

8DFMEAPDCA5WhyIshikawaMicrosoft OfficeISO 9001ISO 14001ISO 45001VDA 6.3PPAP

#Quality Engineer#Process Quality#Customer Quality#Manufacturing#Root Cause Analysis#Corrective Actions#Preventive Actions#Problem Solving#Audits

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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