Principal Program Manager-Services

Logistics, Sales & Operations · Program Management · Project Management

In short

The Global Services Offering Portfolio team is looking for a Senior Project Manager to lead complex, cross-functional initiatives. This role involves defining and managing business transformation projects, translating strategic priorities into executable plans, and driving accountability across teams. The ideal candidate will have 7+ years of experience in managing global projects, strong facilitation skills, and the ability to thrive in ambiguous environments.

Responsibilities

Lead business transformation projects to improve Services operations, enable scale, and strengthen customer outcomes.
Translate strategic priorities into executable project plans, including scope, priorities, milestones, risks, and success measures.
Manage multiple concurrent projects or workstreams while keeping priorities, dependencies, and next steps aligned.
Bring structure to complex initiatives by clarifying decisions, ownership, timelines, risks, and tradeoffs.
Provide leadership with clear status updates, actionable recommendations, and early visibility into issues.
Partner with cross-functional teams and external partners to drive process, system, and operating model changes.
Drive accountability for commitments, decisions, and deliverables across teams without direct reporting authority.
Support post-launch adoption to ensure initiatives deliver the expected business value.

Requirements

Bachelor's degree in Business, Engineering, or a related field, or equivalent practical experience.
7+ years of experience managing complex, cross-functional projects or programs in a global organization.
Demonstrated experience translating business cases or strategies into project plans with clear milestones and measurable results.
Facilitation skills to drive conversations that lead to decision-making, process/service design, scope definition, and achieving consensus.
Strong skills in project planning, risk management, facilitation, and executive communication.
Experience driving change management and communications for owned initiatives.
Experience partnering with IT teams or external vendors on system or process implementations.
Ability to identify gaps and provide feedback to project team members to achieve quality outputs.
English language proficiency with effective oral and written communication skills.

Desired Qualifications

PMP, PgMP, or equivalent project management certification.
Experience with business transformation, commercial systems (e.g., CRM, CPQ, or quoting tools), or process change initiatives.
Experience with Agile or hybrid project delivery methodologies.
Experience leading change management and driving user adoption.
Experience with omnichannel projects (e-commerce, internal and partner-led sales).

Benefits

Competitive benefits plans.
Variety of medical insurance plans.
Employee Assistance Program.
Employee resource groups.
Recognition programs.
Flexible time off plans.
Vacation and holiday leave.

Skills

Project ManagementChange ManagementBusiness TransformationAgileCRMCPQ

#Project Management#Program Management#Business Transformation#Change Management#Hybrid

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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