Practice Director
Agriculture, Energy & Environment · Natural Resources & Utilities · Oil & Gas
In short
We are looking for an experienced AMS Program Manager to lead large-scale digital transformation programs and strategic AMS engagements within the Oil & Gas, Utilities, and Energy sectors. This role involves managing multi-million-dollar accounts, driving business growth, and ensuring operational excellence through application support and transformation initiatives.
Responsibilities
- Lead end-to-end AMS programs for global clients in Oil & Gas, Utilities, Energy, and Grid Transformation domains.
- Manage large distributed delivery teams across onsite, offshore, and nearshore locations.
- Ensure SLA/KPI adherence, operational excellence, incident management, problem management, and continuous service improvement.
- Drive application modernization, cloud transformation, automation, and optimization initiatives.
- Govern program financials including revenue, margin, forecasting, budgeting, and profitability.
- Lead and manage end-to-end proposal responses for large AMS and transformation opportunities valued at multi-million dollars.
- Collaborate with sales, solution architects, domain SMEs, delivery teams, and leadership during RFP, RFI, and RFQ responses.
- Develop winning strategies, value propositions, pricing models, transition approaches, and delivery governance frameworks.
- Participate in client presentations, solution defense sessions, and executive-level discussions.
- Drive competitive positioning and differentiation for strategic pursuits.
- Act as a trusted advisor for customer stakeholders and executive sponsors.
- Build and grow strategic client relationships to identify upsell and cross-sell opportunities.
- Conduct Quarterly Business Reviews (QBRs), operational reviews, and steering committee meetings.
- Manage customer expectations and ensure high customer satisfaction.
- Drive AMS transformation through AI, Automation, DevOps, AIOps, Cloud, and Service Management best practices.
- Identify opportunities for operational efficiency, cost optimization, and business value realization.
- Lead continuous improvement initiatives and innovation programs.
- Own portfolio revenue, margins, resource utilization, and forecasting.
- Support contract renewals, scope expansion, change requests, and commercial negotiations.
- Monitor program risks, dependencies, and mitigation plans.
Requirements
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
- 17+ years of experience in IT Services, Application Management, and Program Management.
- Proven experience managing AMS engagements and application support portfolios.
- Demonstrated success in leading proposal responses and pursuits valued from $5M to $100M+.
- Strong understanding of ITIL-based service management practices.
- Experience managing large global teams and multi-vendor environments.
- Excellent stakeholder and executive communication skills.
Desired Qualifications
- ITIL v4 Foundation/Managing Professional Certification
- PMP, PgMP, Prince2, or equivalent Program Management certification
- Experience with Cloud platforms (Azure, AWS, GCP)
- Knowledge of SAP IS-U, SAP S/4HANA Utilities, Oracle Utilities, Maximo, ServiceNow, GIS, SCADA, OMS, ADMS, and EAM solutions
- Exposure to AI-driven operations (AIOps), automation, and digital transformation initiatives
Benefits
- Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
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Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Executive
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
Be an early applicant