In short
Seeking a hands-on Platform Operations Manager to administer enterprise SaaS platforms supporting digital commerce, marketing, and analytics. This hybrid role involves managing platform configuration, user access, security, and vendor relations to ensure reliable and compliant operations.
Responsibilities
- Serve as the primary business-side technical administrator for assigned enterprise SaaS platforms, managing daily operations, configuration, and user access.
- Configure and maintain platform settings, roles, permissions, security configurations, and integrations.
- Monitor platform availability, performance, utilization, and vendor-reported incidents.
- Troubleshoot platform issues, resolving problems within administrative scope and escalating as needed.
- Execute approved platform changes, releases, upgrades, and maintenance, including testing and validation.
- Maintain accurate platform documentation, including inventories, configurations, and operational runbooks.
- Define, configure, and maintain role-based access control (RBAC) models and administer user accounts, groups, permissions, and entitlements.
- Administer and govern employee, vendor, and external partner access, managing provisioning, deprovisioning, and access modifications.
- Partner with identity engineering teams to configure and maintain SSO, Microsoft Entra ID integrations, SCIM provisioning, and automated provisioning.
- Lead quarterly user access certification reviews to identify and remediate excessive privileges and inactive accounts.
- Define, implement, and maintain a consistent operational governance framework across business-managed SaaS platforms.
- Develop and maintain platform-specific operating policies, administrative standards, and control procedures.
- Lead cross-functional platform operations initiatives with Product, Engineering, Security, Privacy, Legal, and vendors.
- Partner with Security, Privacy, Legal, and Compliance to ensure platforms meet enterprise standards and regulatory requirements.
- Support the operational administration of platform integrations, connectors, and authentication configurations.
- Establish and execute standardized intake, change-management, testing, and deployment processes for platform enhancements.
- Coordinate platform releases, configuration changes, integrations, and operational readiness activities.
- Support the technical and operational onboarding of new SaaS vendors.
- Serve as the operational lead for assigned business-managed SaaS platforms, coordinating vendor support and escalations.
- Manage day-to-day operational interactions with SaaS vendors, including support cases and incident resolution.
- Monitor software utilization, licensing allocations, and vendor service levels.
- Serve as a technical and operational point of contact for internal platform users and administrators.
- Resolve user access, provisioning, permissions, configuration, and operational support requests.
- Develop and maintain streamlined onboarding and offboarding experiences and user enablement resources.
- Establish and maintain consistent operational processes, standard operating procedures (SOPs), and service management practices.
- Identify and implement opportunities to automate repetitive administrative activities.
- Establish KPIs and reporting mechanisms for platform health, access compliance, utilization, and adoption.
- Measure governance effectiveness through access review completion, remediation closure, and policy adherence.
- Develop executive-level dashboards and provide structured inputs into business reviews.
Requirements
- Bachelor's Degree in Computer Science, Information Systems, Business, Engineering, or related field AND 5+ years of experience in enterprise SaaS administration, platform operations, enterprise application operations, IT operations, identity management, or a related technical discipline, OR equivalent experience.
- Demonstrated hands-on experience administering enterprise SaaS applications, including platform configuration, user administration, permissions management, operational support, maintenance, and troubleshooting.
- Practical knowledge of identity and access management concepts, including RBAC, SSO, user provisioning and deprovisioning, least-privilege access, and permission lifecycle management.
- Experience troubleshooting platform configuration, authentication, authorization, integration, or operational issues in an enterprise technology environment.
- Experience implementing or maintaining standardized operational procedures, platform controls, and technical documentation.
- Experience collaborating with Engineering, Security, Privacy, Product, IT, or business stakeholder teams to maintain secure and reliable technology operations.
- Analytical, technical problem-solving, organizational, documentation, and cross-functional communication skills.
- Hands-on experience administering enterprise SaaS platforms supporting digital commerce, marketing technology, customer engagement, content management, customer data, analytics, or related business operations.
- Experience configuring and supporting Microsoft Entra ID, SAML/OIDC-based SSO, SCIM provisioning, group-based access controls, RBAC, separation-of-duties controls, and automated identity lifecycle management.
- Familiarity with REST APIs, webhooks, platform connectors, integration monitoring, and SaaS troubleshooting.
- Experience automating administrative workflows using scripting, platform APIs, identity tools, or workflow automation solutions.
- Experience managing incidents, releases, configuration changes, operational readiness, and lifecycle processes across enterprise SaaS applications.
- Experience implementing security and privacy controls, supporting access certifications, and maintaining audit-ready documentation.
- Familiarity with GDPR, CCPA, SOC 2, ISO 27001, Zero Trust principles, accessibility standards, and enterprise governance frameworks.
- Demonstrated experience leading complex cross-functional technology or operational initiatives, establishing clear accountability, and delivering measurable outcomes.
- Experience managing operational governance, vendor performance, and platform lifecycle activities across multiple enterprise SaaS providers simultaneously.
- Experience optimizing SaaS utilization, licensing, vendor support processes, and operational spend.
- Experience establishing platform operating models, administration procedures, service-level metrics, governance forums, executive reporting, and operating rhythms.
- Experience developing operational dashboards, tracking KPIs, managing risks, and driving continuous improvement across enterprise platforms.
- Demonstrated ability to independently prioritize competing operational demands, resolve technical issues, and support multiple business-critical platforms in a complex enterprise environment.
Desired Qualifications
- Experience with technologies such as Adobe Commerce, Adobe Experience Manager, Product Information Management (PIM) systems, Customer Data Platforms (including Hightouch), marketing automation platforms (including Braze), analytics solutions, or customer service platforms.
- Travel less than 25%.
Benefits
- Certain roles may be eligible for benefits and other compensation.
Skills
SaaSIdentity and Access ManagementRBACSSOMicrosoft Entra IDSCIMREST APIsSAMLOIDC
#SaaS#platform operations#identity and access management#governance#security#compliance#marketing technology#digital commerce
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Company
MicrosoftJob Posted
2 weeks ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$106,400–203,600 · Negotiable
Experience Level
Mid-Senior
Locations
United States
Qualification
Bachelor, No Formal Education
Applicants
Be an early applicant