Parts Manager

Logistics, Sales & Operations · Sales & Business Development · Sales Management

In short

A Parts Manager oversees a team of technical service representatives, applying specialized knowledge and maintaining customer relationships. Responsibilities include managing customer service standards, resolving complex issues, ensuring operational compliance, and developing relationship management plans.

Responsibilities

Oversee the efforts of a team of technical service representatives, applying specialized technical or scientific knowledge/product applications.
Maintain ongoing relationships with key customers and interface with sales staff.
Serve as an expert in handling complex queries.
Establish and implement customer service standards while supervising a customer service team.
Aggregate customer issues to develop response strategies.
Maintain and renew deep knowledge of organizational policies, procedures, and relevant regulatory codes.
Enter customer information into the customer relationship management system.
Develop and implement a relationship management plan for existing customer accounts.
Collect feedback from customers to ensure their needs are met and provide recommendations.
Set clear objectives for sales calls/meetings and evaluate customer interest.
Provide fault isolation and resolution to limit and address issues promptly.
Build effective working relationships within the internal client organization.
Develop own capabilities through assessment, development planning, training, and coaching.
Maintain an understanding of relevant technology, external regulation, and industry best practices.
Assign short-term work schedules to a team of subordinates to achieve expectations.
Monitor team performance, allocate work, and review completion.
Contribute to formal individual performance management and appraisal.

Requirements

Bachelor's Degree or Equivalent Level 6
Apply specialized technical or scientific knowledge/product applications.
Deal with most complex and valuable issues.
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct.
Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system.
Develop and implement a relationship management plan for existing customer accounts.
Collect feedback from identified customers or customer segments.
Set clear objectives for each sales call or meeting.
Provide fault isolation and resolution.
Build effective working relationships within the internal client organization.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
Gain or maintain external professional accreditation where relevant.
Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
Respond to personal objectives and use performance management systems to improve personal performance.
Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality.
Contribute to formal individual performance management and appraisal.

Desired Qualifications

This Job Profile is not validated by Subject Matter Experts yet.

Benefits

Requisition ID: 34513
Number of Openings: 1.0
Required Travel: 0%

Skills

CRMPerformance Management

#Parts Manager#Customer Service#CRM#Performance Management#Full-time#Permanent#Hong Kong

About Scania Group

Scania is a world-leading provider of transport solutions committed to a better tomorrow. Our purpose is to drive the shift towards a sustainable transport system. In doing so, we are creating a world of mobility that’s better for business, society and our environment. Employing more than 50,000 people in about 100 countries, Scania’s research and development is concentrated in Sweden, while production takes place in Europe and South America.

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