Parts Advisor (Blue Collar) - Support Professional 2
Automotive & Transport Services · Vehicle Service & Repair · Automotive Technician
In short
Seeking a Parts Advisor (Blue Collar) - Support Professional 2 in Tijuana, Mexico. This full-time, permanent, on-site role involves providing excellent customer service to clients of automotive workshops, managing appointments, creating work orders, and ensuring customer satisfaction throughout the service process.
Responsibilities
- Ensure follow-up to the workshop process.
- Ensure constant communication between the customer and the workshop to level workloads and customer satisfaction.
- Ensure service closure.
- Ensure customer follow-up.
- Ensure constant improvement proposals in the service.
- Book appointments to service units.
- Receive the customer and create the WO, book appointments and provide quotes.
- Register all units in MPP.
- Follow up on TRRs.
- Create all transactions with quality.
- Inform the customer about pending and additional work.
- Inform the customer about availability to service their unit.
- Inform the workshop about customer needs and vice versa.
- Constantly inform the customer about the status of their unit in the workshop.
- Reschedule rework on the unit when necessary.
- Request customer approval to proceed with workshop repairs and follow up on service.
- Notify the customer that the unit is ready.
- Create and verify the necessary work order documentation to generate the invoice.
- Send invoice to the customer.
- Verify payment.
- Explain work performed to the customer at the time of delivery.
- Inform the customer about upcoming preventive or corrective maintenance.
- Keep a record of pending quotes with customers.
- Request authorizations for pending quotes.
- Follow up on repairs performed by the workshop with the customer.
- Analysis of service indicators.
- Propose action plans to improve them.
- Implement and follow up on improvement plans.
Requirements
- 1 to 2 years in customer service, reception, or administrative roles in workshops or service centers.
- Basic knowledge of vehicles and automotive services.
Desired Qualifications
- High school, Associate degree and/or Bachelor's degree completed.
#Parts Advisor#Support Professional#Customer Service#Automotive
Company
Scania Group
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Tijuana, Mexico
Qualification
Diploma, Bachelor, No Formal Education
Applicants
Be an early applicant